B2B Telemarketing Sales Increases Opportunities For Prospecting
Every sales manager knows that consistent prospecting is a requirement to achieve sales goals on an ongoing basis. The math is clear. For every existing customer that goes out of business, consolidates with another business or stops needing your product or services, you must replace them with a new customer. In addition to the sales […]
B2B Telemarketing Sales Teams Succeed with Goal Setting and Communication
At QCS, our B2B Telemarketing Sales teams have been laser focused on setting goals and communicating those goals throughout the organization. Goal setting and effective communication breed success. In fact, one of the main differences between a successful company and an unsuccessful company is the ability to communicate effectively throughout its own organization. At QCS, […]
B2B Telemarketing Breaks the Phone Sales Stigma
We all have experienced that stigma at one point or another about telephone sales…you know what I’m talking about…the cheesy voice with the script, the person that doesn’t listen to you, the call that you listen to with no intent to purchase the product that is being presented to you for fear of being rude. […]
Increased Outbound Telemarketing Answer Rates
Using Local Caller ID services in outbound telemarketing has proven successful for increasing answer rates in the call center.
Key Advantages
What is a Key Advantage? By definition, it is a core competitive advantage.
Defining the Right Goals
AJ Windle, Senior Operations Manager at Quality Contact Solutions is featured in the October 2013 Connections magazine. Read his article about key fundamentals to think about when defining the right goals for your B2B Telemarketing Sales campaign or other programs in your call center: “The Super Bowl, an NBA title, the Stanley Cup: These are all examples […]
Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Quality Contact Solutions is featured in the September 2013 Connections Magazine. Read his article about best practices that should be used when implementation a new program with an outsourced call center. Article Intro Here are a few questions that you should ask yourself before you get […]
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]
Maximizing Results for Outbound Telemarketing
By AJ Windle John Quincy Adams once said “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish”. I think the reality in this quote speaks to the fact that challenges in this industry are not in moderation, with every program comes new challenges and with every venture come new obstacles. […]
Outsourcing to an Outsourcer
Nathan Teahon, QCS Director of Operations Espouses Benefits of Using a Telemanagement Company to Manage Inbound and Outbound Telemarketing Programs Working in telemanagement for me has been a very gratifying experience. I also believe that it has been a very gratifying experience both for our clients and the call center partners that we work with. […]