Proud to Be Part of the
AnswerNet Family

Providing Call Center, BPO & Telemarketing Services

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Happy Clients

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U.S. Based

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Years in Business

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Client Satisfaction

Reaching your sales & service goals shouldn't be so hard.

Reaching your sales and services goals requires maximizing every customer contact, a specific skill set, and having dedicated time. It’s not easy, and we get it. You need to spend time focusing on critical company goals – not chasing your sales and service objectives. If your days are spent trying to find deals to reach quotas and attempting to solve every operational issue that comes your way, chances are you aren’t in a solid position to win. We definitely understand the ripple effect this has on everyone.

Once you set your teams up for success by leveraging our telemarketing services, you’ll be confident in your ability to successfully achieve company objectives.

Call Center Services

Explore Our Telemarketing Services

Quality Contact Solutions provides inbound call center services and outbound marketing solutions. QCS specializes in both B2C and B2B customer contacts.

Meet the team

Julie Kramme

VP of Sales

Julie is the Vice President of Sales for Quality Contact Solutions. Julie is responsible for working with the sales team members to achieve the company’s sales and growth goals. Julie has a strong track record for building strong and lasting partnerships with each client she works with.

Steve Small

VP of Information Services

Steve is the Vice President of Information Services for Quality Contact Solutions. Steve has an extensive background in all aspects of telemarketing and has an in-depth understanding of both the business and technical industry requirements.

Rich Hamilton

VP of Compliance & Admin Services

Rich is the Vice President of Compliance & Admin Services for Quality Contact Solutions. As a Customer Engagement Compliance Professional (CECP), Rich oversees the QCS telemarketing compliance consulting practice which conducts compliance assessments, reviews, and audits for companies that require outside professional assistance.

Chris Grothe

VP of Operations

Chris is the Vice President of Operations. Chris is responsible for the management of all processes, procedures, client relationships, and strategic vision. Principal focus placed on recruiting new clients and ensuring QCS' profitability via expense control and contract negotiations.

Three Steps to Success

Improve Your
Bottom Line

We have the tools and expertise needed to reduce your operating costs while improving key performance metrics important to your organization.

01

Request a Quote

Let us know the challenges you’re facing and looking to address.

02

Get a Customized Plan

With the information we learn from you, we’ll craft a plan that addresses your business needs.

03

Sit back & relax!

Have peace of mind knowing that we’ll work tirelessly to achieve your business goals. We are driven to succeed.

Stress-free Inbound, Outbound & BPO Call Center Services.

Imagine how it will feel to hit your sales goals, instead of worrying about how to get there.

What People Say About Us

Client Testimonials

"We are very pleased with the performance of the company and look forward to a long and prosperous relationship. Based on their outstanding performance, we are currently expanding our program to target larger commercial roofs."

Cool Roof Foam and CoatingQCS Roofing Client

“Working with the QCS team is a pleasure. Their mantra of intelligent urgency is impressive. Their pursuit of meeting my sales and customer service goals is always appreciated. If you need a B2B outsourced call center team, I highly recommend A.J., Ryan and the team at QCS.”

Director of Small Account SalesFortune 100 Healthcare Company

“From Day 1, Angela and the team at QCS have demonstrated their commitment to quality. We rely on the QCS team to conduct multiple call center programs on an annual basis. In our busiest years, we had more than 100 different programs running in markets around the United States. Their flexibility and attention to detail is second to none.”

CEOLarge Direct Marketing Agency

Our Latest Articles

outbound telemarketing services for healthcare industry

7 Ways the Health Care Industry Uses Outbound Telemarketing Services

February 23, 2023

Sales organizations that work with the health care industry can benefit from outbound telemarketing services in these 7 ways.

7 Ways to Thrive Working from Home as a Call Center Agent

February 16, 2023

We’ve compiled seven tips to help you succeed working from home.

8 Components of a Telemarketing Script

The key to ensuring long-term effectiveness of your outbound telemarketing script may actually be to eliminate the “script”. Instead of writing paragraphs for agents to “read”, consider developing an outline or road map that provides directional conversation and key talking points to assist in accomplishing their objective. Doing so, allows the agent to insert their personality, use their own words and build credibility with the prospect.