No, Inbound Call Center Services Providers Are Not The Same

By Kelli Barabasz, Vice President of Operations

Inbound call center servicesWorking with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common I am asked is, “Aren’t all call center’s the same, I mean a call center is a call center, right?”. Well, there is a straightforward answer to that question…. No, call centers are different, specifically those that provide inbound call center services.

Continue reading

Elevate Your Sales With An Outbound Call Center

By A.J. Windle, Director of Client Engagement

outbound call centerIf you answer “yes” to any of these questions then an outbound call center may be just what you need to elevate your sales.

  • Does your sales team hate prospecting?
  • Do you have accounts that are not being called but should be?
  • Do you need help generating leads for your internal sales team?
  • Do you want to test your current BPO’s performance?
  • Do you want to increase revenue?
  • Do you want to capture more market share?
  • Do you need to save costs?

Continue reading

Telesales Best Practices: Start with these 3 things in your telesales training

telesales best practicesBy Angela Garfinkel, President

When it comes to telesales best practices, evaluating your training program is typically at the top of the to-do list.

Telesales training can be painful, both for the trainees and for the trainer.  Why is it so painful?  Primarily because the training is typically not very effective.  Here are three ideas that will immediately improve your telesales training. Continue reading

Inbound Call Center Outsourcing Pricing Options

By Nathan Teahon, Strategic Account Manager

Call Center Outsourcing Agent

In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling. Those factors are going to include things like location, agent quality, experience, facilities, reporting capabilities, the likability of management staff,  certification requirements such as HIPAA, PCI Level 1, as well as several other factors. Indeed, one of those things is going to be price.

Now, as it pertains to price and before diving into models and numbers, it’s important to note a couple of things. First, these models and prices discussed in this article are for domestic inbound programs placed in U.S. call centers. You can utilize offshoring for call center outsourcing if you are looking for the best prices. Still, there are several reasons why telemarketing services are best in the U.S. Second; it’s important to note that not every inbound program is created equal. The level of complexity, amount of training, and overall talent of agents required for a particular campaign can affect pricing.

Continue reading

The Fastest Way To Qualified Telemarketing Leads

By Steve Korn, Business Development Executive

Telemarketing LeadsOrganizations often look to our team to help generate qualified telemarketing leads in an effort to keep internal sales pipelines full. Sales teams invest a lot of time, and companies spend a lot of money working on generating opportunities to fill the sales funnel. In the end, everyone works towards the results or the outcome at the bottom of the funnel—the sales, leads, appointments, and any other activity that turns a profit for the organization.  Ideally, the process is short in length with few, if any, issues to slow the delivery of its valuable results. However, this is not reality. The question is, how does the sales pipeline stay full? How can sales managers help their sales teams be successful and achieve their goals?

Continue reading