Top 10 Tips for Telemarketing Appointment Setting Success

By Heather Dubas, Senior Operations Manager

telemarketing appointment settingMany companies use telemarketing to set appointments. Regardless of the industry, the keys to telemarketing appointment setting success remain the same. I am excited to share some insider tips on how we achieve that success for our clients at Quality Contact Solutions. Continue reading

Why Telesales outsourcing is no “Clowning” around

By A.J. Windle, Director of Client Engagement

Telesales outsourcingWhen I was a kid, I loved going to the circus. Clowns, fire breathers and balloon animal makers were the best. Nothing could put a smile on your face like someone cracking jokes or doing the impossible. Well, fast forward several years later and through telesales outsourcing I have had the benefit of leading a telesales project which targeted clowns and other types of party suppliers. I’ll tell you that these suppliers are as much of a riot under the tent as they are over the phone. That said, calling clowns isn’t easy. Continue reading

Top Contact Solutions Expert: Team Member Spotlight

Angela Garfinkel, President

Julie KrammeMeet Julie Kramme. Julie is an outsourced telemarketing and call center operations expert. Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services.

There are 3 characteristics that make Julie a great Sales Executive with QCS.

This contact solutions expert is never satisfied with ‘good’

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Psychology of the perfect outbound telemarketing script

By Amanda Sparks, a professional marketer and blogger

Outbound TelemarketingOutbound telemarketing is alive and well, despite what you will hear about the inexorable rise of online marketing and social media. If you want to be able to close a deal quickly and efficiently, there’s still no better way to do it than by speaking to a prospect directly.

To give yourself every advantage, you need a concise, precise, and persuasive script that pulls at people’s heartstrings. It needs to sell your product or service, but not in a way that makes people feel overwhelmed or hassled. It may sound like something that’s easier said than done, but it’s about understanding the underlying psychology. Let’s take a look at how you can make it happen for you and your business. Continue reading

5 parts of active listening in outbound telemarketing

By Megan Hottman, Brand Evangelist

outbound telemarketingI’m sure we can share at least one experience (or dozens!) where we’ve felt like the person on the other end of the phone just wasn’t listening to what we were saying. For me personally, I find it to be one of the most annoying and frustrating experiences when receiving an outbound telemarketing call. It’s not just that the person on the other end isn’t listening, the fact is, I automatically go into a spiral of assumptions…to name a few: “this person doesn’t understand what I’m saying” or “this person should take a nap they sound tired”. Continue reading