Successful Telemarketing Companies Use Proven Methods To Win

telemarketing companiesThere are a number of telemarketing companies in the marketplace that are hungry for business. They may tell potential clients that they can indeed accomplish the end goal that they may be looking for. However, we know that not to be the case…. can telemarketing companies really claim they are experts at every possible opportunity? We don’t think so.

Quality Contact Solutions is different from other telemarketing companies. We won’t take work from just any company that reaches out to us and we certainly won’t say that we can hit the goals potential clients come to us with if we don’t think we can hit them. However, what we will do is suggest a few tweaks/changes to the process, scripting or other elements make the project outcome more successful, based on our experience. We will be creative and not rigid in our recommendations to exceed the objectives of our clients. These characteristics are some of the reasons why QCS is considered a valued and trusted partner. Continue reading

Why a call monitoring form is an essential asset

By Megan Fallis, Vice President of Marketing

Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer. Call quality is fundamental to providing a consistent customer experience which is critical to each and every business. Continue reading

Use this call center requirements checklist to find the right partner

By Megan Hottman, Operations Manager and Brand Evangelist

call center requirements checklistThis call center requirements checklist provides 10 essentials for evaluating potential call center partners. We know how time consuming and how tedious the process can be to find the best call center for your business, so we’ve made it simple for you. This call center requirements checklist includes points to consider and help guide the decision-making process.

Before you can even get started speaking with call centers, it’s important to understand why you’re looking to a call center partner to begin with. The clearer you are about your objectives, expectations, and desired outcomes, the easier it will be to weed out those who are not top contenders. Continue reading

Inbound call center outsourcing advantages

By Marcia Jenkins, Senior Operations Manager

Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?

Increased customer satisfaction

inbound call center outsourcingWe all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience. Continue reading