Inbound Call Center

Our inbound call center services include:

  • all types of customer service
  • order processing
  • tier 1 help desk
  • dealer locator
  • appointment setting
  • account maintenance, and
  • customer support programs

Inbound call management is an area of expertise for our team.  We’ve handled B2B and B2C order taking, sales, customer service and everything in-between.  We understand the key metrics to manage and we can assist with accurately forecasting call volumes and incoming email, text and chat volumes.  We offer many solutions that are flexible to keep costs in check while at the same time ensuring you don’t miss achieving your inbound Service Levels.