For more than 10 years, our team has been at the forefront of handling many types of inbound call center programs for clients that choose to outsource. Why would a company outsource their inbound calls or other types of customer contacts? The reasons are varied, but predominantly, companies outsource the inbound contacts to free their internal team up to focus on less repetitive tasks and contacts and to provide a higher quality service than what their internal team can support.
Types of programs currently supported by Quality Contact Solutions:
- Business to Business (B2B)
- Business to Consumer (B2C)
- Order taking
- Customer service
- Billing issues
- Tier 1 technical support
- Lead qualification
- Appointment setting
- Inquiry management
We are experts at helping you create a staffing plan and forecast to ensure your calls are handled with minimum wait time and maximum customer experience. We are a seamless extension of your team and your customers and prospects won’t even know that they are talking with a call center agent.