Our team is active in a large number of telemarketing, call center and professional trade organizations, including the Professional Association for Customer Engagement (PACE), AA-ISP, and the ASAE. We are also affiliate members of the Energy Marketing and Customer Service (EMACS) group.
As a PCI Level 1 certified organization, our telemarketing services and outbound marketing clients rest easy knowing that their customers’ credit card data is secure.
QCS is also heavily invested in maintaining compliance with all telemarketing regulations and we have two Customer Engagement Compliance Professionals on staff.
Angela Garfinkel currently serves on the Chapter Board for the Professional Association for Customer Engagement (PACE) Midwest Chapter. In addition, Angela is active at the national level and is a frequent speaker, engaging audiences in such topics as regulatory compliance, multi-channel call center integration strategies, e-learning program implementation and best practices, and effective call center management solutions. Angela is certified to conduct PACE Self Regulatory Organization audits, having completed the auditor training and testing in September 2009. In 2015, Angela became a Customer Engagement Compliance Professional (CECP).
Dean Garfinkel is a member of the National Board of Directors for the Professional Association for Customer Engagement (PACE), and was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry. Dean is also a sought-after industry expert in the telecommunications and regulatory affairs.