B2B Telemarketing Breaks the Phone Sales Stigma
We all have experienced that stigma at one point or another about telephone sales…you know what I’m talking about…the cheesy voice with the script, the person that doesn’t listen to you, the call that you listen to with no intent to purchase the product that is being presented to you for fear of being rude. […]
Increased Outbound Telemarketing Answer Rates
Using Local Caller ID services in outbound telemarketing has proven successful for increasing answer rates in the call center.
B2B Lead Generation Success for Cedaron Medical, Inc.
QCS emerged as the partner of choice because of our experience with the medical industry as well as the central (Midwest) location of our team.
Key Advantages
What is a Key Advantage? By definition, it is a core competitive advantage.
Defining the Right Goals
AJ Windle, Senior Operations Manager at Quality Contact Solutions is featured in the October 2013 Connections magazine. Read his article about key fundamentals to think about when defining the right goals for your B2B Telemarketing Sales campaign or other programs in your call center: “The Super Bowl, an NBA title, the Stanley Cup: These are all examples […]
Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Quality Contact Solutions is featured in the September 2013 Connections Magazine. Read his article about best practices that should be used when implementation a new program with an outsourced call center. Article Intro Here are a few questions that you should ask yourself before you get […]
Quality Contact Solutions Achieves Level 1 PCI DSS Compliance
June 18, 2013 (Aurora, NE & Atlanta, GA)
QCS announced today that its operation is certified as Level 1 PCI DSS compliant.
Director of Implementation is Appointed
Aurora, NE – Angela Garfinkel, President of Quality Contact Solutions (QCS), is pleased to welcome Rich Hamilton as it’s Director of Implementation and Team Improvement Leader. This newly created position is an essential component of QCS’s growth strategy. “We have experienced significant growth in 2012 which led us to evaluate where we needed additional human capital. Rich’s […]
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]
Angela Garfinkel Receives PACE Fulcrum Award
PACE CEO Phil Grudzinski recognized Angela Garfinkel for customer engagement leadership AURORA, NE – (May 9, 2012) – The Professional Association for Customer Engagement (PACE) CEO Phil Grudzinski awarded Angela Garfinkel with the prestigious Fulcrum Award during its annual convention in Hollywood, Florida last week. As an introduction to the award, Mr. Grudzinski noted that […]