PACE CEO Phil Grudzinski recognized Angela Garfinkel for customer engagement leadership
AURORA, NE – (May 9, 2012) – The Professional Association for Customer Engagement (PACE) CEO Phil Grudzinski awarded Angela Garfinkel with the prestigious Fulcrum Award during its annual convention in Hollywood, Florida last week. As an introduction to the award, Mr. Grudzinski noted that Angela is an active member in PACE, on the Midwest Chapter board of directors for many years, is actively involved as a Self-Regulatory Organization auditor and holds the designation for Customer Engagement Professional. The award is inscribed with the words, “With you as our Fulcrum, PACE has been able to move the world. Thank you.”
PACE is the new name for the American Teleservices Association (ATA). The change from ATA to PACE was unveiled during the convention and signifies the call center industry’s movement toward customer engagement across multiple channels in the contact center, including telephone, web, chat, email, SMS text, social media interactions, customer preference management and more. While the telephone is still an important component in customer engagement, it is no longer a stand-alone channel.
Quality Contact Solutions was well-represented at the PACE convention. Angela was the moderator for a general session presentation which clarified the new FCC Telephone Consumer Protection Act rules and included featured speakers Jane Bulman from Comcast, Michele Shuster from MacMurrary Peterson and Shuster, and Mitch Roth from Roth Doner Jackson PLC. In addition, Angela’s partner and QCS’ Chief Operating Officer, Dean Garfinkel was a featured speaker and also participated in the quarterly board of directors meeting. Dean also serves on the PACE board’s executive committee as treasurer.
About Quality Contact Solutions:
Quality Contact Solutions (QCS) provides business to business Telemarketing and Call Center Solutions. QCS helps companies get more contacts and increase the quality of their contacts. We offer the solutions to make the most of your b to b contact center dollars by providing telemanagement, consulting, regulatory guidance and technology solutions.
QCS helps clients with inbound, outbound, txt and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per. Our value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity. Industry veterans Angela Morris and Dean Garfinkel bring more than 50 years of experience to their clients. www.qualitycontactsolutions.com
Angela Garfinkel (previously Angela Morris)
Quality Contact Solutions, Inc.
(402) 210-2692, Ext 201