Top 6 Reasons to use technical support call center outsourcing

Megan Hottman, Operations Manager and Brand Evangelist

technical support call centerIt’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? It really isn’t. Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. Building a solid IT support team is hard to do and to maintain. Continue reading

Telemarketing Services Mississippi Compliance Update

Angela Garfinkel, President

telemarketing servicesThe State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act. Businesses may now register their phone numbers on the state’s Do Not Call list. Telemarketing services, including B2B telemarketers must suppress numbers on the state’s Do Not Call list unless an exemption applies. The emergency rules are in while the Mississippi Public Service Commission is working to adopt permanent rules.

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals. Angela has the pleasure of leading a talented team that runs thousands of outbound telemarketing program hours daily. Angela is also a certified Self-Regulatory Organization (SRO) auditor with the Professional Association for Customer Engagement and she is a designated Customer Engagement Compliance Professional (CECP). Angela can be reached at [email protected] or 516.656.5118

When Looking for Call Center Options – Look at QCS

By Nathan Teahon, Vice President

When Companies are Looking for Call Center Options: QCS Wins with Team Members Like A.J. Windle

AJ Windle, call center optionsThe first time that I met A.J. (about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options. I ran the call center for our corporate location, but this site visit was being held at one of our other sites where A.J. was a trainer as that was where we were proposing to put the work.

We carved out a small section of time for A.J. to come in and present to the prospective client about our approach to training. I am pretty positive that this was his first time presenting to a prospective client in this type of site visit where call center options were being evaluated. To boot, it was his first-time meeting members of management from the corporate office. The moment was not without stress, I would imagine. Continue reading

Top Call Center Outsourcing Expert: Kelli Barabasz

By A.J. Windle, Director of Client Engagement

Kelli BarabaszAt QCS we have high expectations for our call center outsourcing experts. In fact, all team members must have 3 qualities: Hungry, Humble and Smart. “The Ideal Team Player” by Patrick Lencioni explains why these qualities make the best team players. In short, hungry means working hard and pushing yourself to accomplish more. Humble means showing respect for other team members and understanding how your role fits into the larger team. Smart means being aware of how others see you and how-to best work with co-workers and clients. It is like emotional intelligence. Continue reading

Outbound telemarketing is not dead

By Megan Hottman, Operations Manager and Brand Evangelist

outbound telemarketing agent It’s A-L-I-V-E (queue creepy music), outbound telemarketing is A-L-I-V-E (end creepy music)! For those who say it is dead, here’s why I am convinced it isn’t and won’t be. It shouldn’t be written off so quickly, as it often times is. Outbound telemarketing is an untapped resource that should be used more. Maybe I’ll be persuasive enough to convince you?

When it comes to sales, I feel like I’ve kind of seen it all. I’ve been an individual contributor, started new segments of business, lead large teams, etc. I’ve worked for smaller organizations, startups and for Fortune 100’s. Across the various roles I’ve held and size of company I’ve been employed with, there have been some universal, err, we’ll call them universal consistencies when it came to sales people and their (our) grumblings. Do any of these phrases sound familiar? Continue reading