How to use outbound telemarketing to support your inside sales team

Sandy Pernick, Senior Operations Manager

Outbound telemarketing Note: When we use the term outbound telemarketing, we’re talking about placing cold calls to prospects to set business to business appointments. Some companies call this work Business Development. Others call it prospecting. Others call it lead generation. Keep in mind that these terms can be used interchangeably.

Clients are hesitant to lose control of one of the most important elements of their marketing and sales operation: setting appointments for their inside sales staff. This essential component will make or break new customer acquisitions so outsourcing appointment setting using a third-party firm can cause angst and uncertainty.

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QCS Launches Telemarketing Services Solution for the SMB Market

Aurora, Nebraska, (November 8, 2019): Quality Contact Solutions is pleased to announce that Steve and Marie Korn, formerly of QVSM, Inc. have joined the Quality Contact Solutions team to head up our new small and medium business division (QCS SMB). QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions.

Prior to joining the QCS team, Steve Korn racked up more than 40 years in the call center industry. From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Steve is responsible for sales for the newly formed QCS SMB division.

Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization. With a strong systems background originating from a stint at Apple, Marie brings both operations and client services experience to the QCS team. Marie is responsible for client services for QCS SMB.

The QCS SMB team is headquartered in Omaha, Nebraska. Angela Garfinkel, QCS President and Founder, shared “The Omaha labor market is a great place for us to launch this team. Our initial plans call for 20 full-time agents who will work on about 30 different client initiatives on a daily basis, Monday through Friday. The goal is to grow the team to 40 full-time agents by the end of Q1 2020. We think Omaha is the right place to be.”

Garfinkel added, “The addition of QCS SMB is a natural expansion to serve an underserved segment of the outsourced telemarketing market in the U.S. and Canada. The QCS SMB team is a best in breed group of call center agents that thrive on working on a variety of client programs and achieving their goals.”

When asked about the experience so far, Nathan Teahon, Quality Contact Solutions’ Vice President, stated “Since our inception in 2007, Quality Contact Solutions has been a market-focused company. We know that small and medium businesses need a solution to help their sales teams be more effective. With Steve and Marie’s experience added to the depth and resources of the QCS team, we know that this is just the tip of the iceberg.”

Contact: Dean Garfinkel, Quality Contact Solutions
Email: [email protected]
Phone: 516-656-5115

About Quality Contact Solutions:
Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries. QCS can effectively conduct sales, lead generation, appointment setting, data enhancement, market research and a broad variety of telephone-based contact center services. For more info visit

10 ways to use an outbound telemarketing partner

By Megan Hottman, Operations Manager and Brand Evangelist

Outbound TelemarketingOutbound telemarketing plays a vital role in the success and growth of companies. With the influx of technology, the mediums in which businesses communicate with customers varies. From text, to email, to targeted online ads, to mail, to radio, to instant messaging…. such an abundance of choices! While current marketing practices tend to leverage the most successful trends, outbound telemarketing isn’t new. Outbound telemarketing is a communication channel that is still very alive, extremely effective and here to stay.

There are many ways companies can leverage outbound telemarketing to help achieve organizational goals. Here are 10 ways our customers have used the outbound telemarketing services of Quality Contact Solutions. Continue reading

Call Center Outsourcing: Outsource Your Inhouse Customer Care

By Kelli Barabasz, Senior Operations Manager

Call Center OutsourcingAre you considering outsourcing your inhouse customer care? There are many key steps and factors that come into play when considering outsourcing. How do I pick the right outsource partner? What should I be looking for? How long will this take? There are so many questions that need to be answered where do I even begin? So, how do you Successfully Outsource your Inhouse Customer Care? First and foremost, you need to have a clear outline and expectations.

There are 6 key steps that you need to look at when preparing to outsource.

  1. Define the scope of the project
  2. Find your outsource partner
  3. Define your deliverables
  4. Create an implementation & execution plan
  5. Identify your roadblocks
  6. Complete end to end testing

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Advantages of a U.S. Based Telemarketing Call Center

Megan Hottman, Operations Manager and Brand Evangelist

Telemarketing call center Choosing a telemarketing call center located in the United States has several clear advantages. Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. If you’re in the process of evaluating options for call centers and whether to engage with a foreign, or offshore call center, here are 5 advantages of why domestic is the way to go. Continue reading