Use Telemarketing Lead Generation to Mine for Gold
Telemarketing Lead Generation is a lot like mining for gold. A lot of time and energy is spent sifting, refining, and reworking. Implementing lead generation programs effectively is difficult, and just like real gold mining, generating leads is a time consuming process for a busy sales staff that would much rather be closing sales. It […]
B2B Telemarketing Sales Increases Opportunities For Prospecting
Every sales manager knows that consistent prospecting is a requirement to achieve sales goals on an ongoing basis. The math is clear. For every existing customer that goes out of business, consolidates with another business or stops needing your product or services, you must replace them with a new customer. In addition to the sales […]
B2B Telemarketing Breaks the Phone Sales Stigma
We all have experienced that stigma at one point or another about telephone sales…you know what I’m talking about…the cheesy voice with the script, the person that doesn’t listen to you, the call that you listen to with no intent to purchase the product that is being presented to you for fear of being rude. […]
Increased Outbound Telemarketing Answer Rates
Using Local Caller ID services in outbound telemarketing has proven successful for increasing answer rates in the call center.
Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Quality Contact Solutions is featured in the September 2013 Connections Magazine. Read his article about best practices that should be used when implementation a new program with an outsourced call center. Article Intro Here are a few questions that you should ask yourself before you get […]
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]
QCS Celebrates 5 Year Anniversary
February 14, 2012 (Aurora, NE)
This year QCS is celebrating its 5 year anniversary as one of the Contact Center industry’s leading telemanagement solutions provider.
Lessons Learned in Vendor Selection
What does David and Goliath have to do with Vendor Selection? Find out!
Maximizing Results for Outbound Telemarketing
By AJ Windle John Quincy Adams once said “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish”. I think the reality in this quote speaks to the fact that challenges in this industry are not in moderation, with every program comes new challenges and with every venture come new obstacles. […]
Outsourcing to an Outsourcer
Nathan Teahon, QCS Director of Operations Espouses Benefits of Using a Telemanagement Company to Manage Inbound and Outbound Telemarketing Programs Working in telemanagement for me has been a very gratifying experience. I also believe that it has been a very gratifying experience both for our clients and the call center partners that we work with. […]