Fix Your B2B Telemarketing Sales Program When Your Results are Down

So, your B2B Telemarketing Sales program is on the decline and is no longer producing the results that it once was. Why? There are obviously many variables and factors that a manager can dive into to begin to diagnose where the problem areas lie. I guarantee you; from the sales professionals on the phones to […]

Placing Outsourced Telemarketing Calls to Cell Phones

If you place outbound telemarketing calls to cellular phone numbers, be sure you understand the rules that apply.  Outsourced Telemarketing was significantly impacted in July 2015 when the Federal Communications Commission released a Declaratory Ruling which expanded the definition of an automatic telephone dialing system (ATDS).   In addition, the ruling provided additional clarification surrounding a […]

B2B Telemarketing Course from the DMA

If you are looking for a quick way to brush up on your outbound telemarketing knowledge, look no further.  Quality Contact Solutions’ pros Nathan Teahon and Angela Garfinkel recently collaborated with the education team at the Direct Marketing Association to create a new course titled:  “Teleservices”.  We know, pretty original, right?  In a nutshell the […]

Top 5 Metrics for Inbound Telemarketing Services

So there I was coffee in hand ready to take on the day like every other day that week. As I walk into the office I am immediately struck (like a brick to the face) with the sounds of chaos and I suddenly realize, this is not going to be your ordinary day. The phones […]

Compensation Plans for Sales Agents

The world of outsourced telemarketing and B2B telemarketing has changed drastically over the last 15 years. The day to day world of a sales agent is different now as well, and is there any doubt that it has only gotten more difficult as time goes on? So, why do so many B2B telemarketing call centers […]

Outsourced Telemarketing: Telemanagement vs. Brokering

At Quality Contact Solutions, we call our primary solution, “telemanagement”.  We differentiate ourselves from brokers by staying 100% involved from start to finish and on a daily basis with each outsourced telemarketing program.   Typically, the role of the broker is to evaluate the client requirements and recommend one or more companies that could be a […]

Considerations of Lead Gen through Outsourced Telemarketing

When I speak with potential customers that are interested in outsourced telemarketing lead generation services, there are a couple of critical items we discuss with respect to what makes us successful. Organizations need the internal support to handle the volume of leads being generated. In addition to proper staffing internally, providing feedback on what is […]