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Recent Blog Posts
B2B Telemarketing Services Spotlight: Marcia Jenkins
Marcia manages our QCS At-Home team and is an absolute sales management machine.
How to Determine Inbound Service Level Goals
Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center function.
Telemarketing Appointment Setting Best Practices-Part 1
Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople.
Important Forecasting Considerations for Inbound Contact Solutions
It’s said that the heart and soul of most companies is their Inbound Contact Solutions operation.
Worthwhile Work = Success at Telemarketing Agencies
At Quality Contact Solutions we have seven core values that guide how we behave. One of the most important of those core values is Conducting Worthwhile Work.
‘Tis the Season… For Inbound Telemarketing Overflow
Busy season can be vastly different from one business to the next.
Membership Telemarketing: Telemarketing Laws Compliance
Learn about the four primary areas that associations must be aware of and comply with.
Best Telemarketing Companies Focus on Their Niche
The best telemarketing companies understand the niche they serve and deliver it.
Successful Outsource Telemarketing Begins With Teamwork
Clients love to hear the same voices, week after week, on their campaigns knowing that they get better with each day of calling.
Size Considerations for Selecting a Telemarketing Company
Learn the top factors to consider when evaluating if a telemarketing company is the right size for your client or program.
Pro Tips for Using Non-Voice Contacts in a Telemarketing Company
Over the last 10 years telemarketing companies have started to include chat, text and email in their communication strategy.
Inbound Call Goals in Call Center Outsourcing
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.
Telemarketing company tip: add email to contact strategy
Depending on the industry and the type of product or service, it can take 7 to 20 touches before a prospect will buy from your company.
Ensure a 5 Star Inbound Call Center Outsourcing Experience
Many executives and managers overlook the importance of the time investment when they are developing the plan.