How Much Does It Cost To Hire A Call Center?
What is the cost of hiring a call center? I just can’t give a cut and dry response to this frequently asked question as there is just not a simple answer. Why is that?
Why You’re Not Just Doing B2B Appointment Setting
Have you ever changed a tire? Well, I’d argue that the B2B appointment setting is pretty similar, at least in the process.
Successful Telemarketing Companies Use Proven Methods To Win
QCS combines creativity, past experience and proven methods to help our clients win.
Staff Utilization: Finding the Right Balance
Let’s talk about what staff utilization means and why it’s an important KPI.
Inbound call center outsourcing advantages
Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?
10 ways to use an outbound telemarketing partner
Here are 10 ways our customers have used the outbound telemarketing services of Quality Contact Solutions.
Call Center Outsourcing: Outsource Your Inhouse Customer Care
There are many key steps and factors that come into play when considering outsourcing.
Top 6 Reasons to use technical support call center outsourcing
It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle.
Top Call Center Outsourcing Expert: Kelli Barabasz
All QCS team members must have 3 qualities: Hungry, Humble and Smart.
Contact Center Management: What’s in a Role?
One thing that separates the good organizations from the best organizations is how they run their contact center.