Outbound Marketing from Good to Great: A B2B Case Study
Wins and losses. In a world driven by sales, they’re how we are measured.
Outbound Marketing Quality Monitoring Tools
Is your company’s quality call monitoring all about the Quality Assurance (QA) form? Did the representative use a rebuttal? Check. Did the representative offer features and benefits? Check. Did the representative upsell/cross-sell? Check. Many outbound marketing companies use the QA form to simply check off the boxes, but effective call monitoring consists of much more […]
The QCS Story: How We Redefined Telemarketing Services
By Angela Garfinkel, President When I was a student at the University of Nebraska-Kearney (Lopers, not Huskers!), my advisor told me that people with professional skills were needed in this hot new industry: telemarketing. While it was a very short-lived program in the late 80’s, I’m one of the few — the proud — the […]
The Secret to Retaining Your Best Telemarketing Services Sales Reps
Any good Telemarketing Services agency needs and wants agents that are professional and experts at the product they are selling.
Outsourced Telemarketing: Telemanagement vs. Brokering
At Quality Contact Solutions, we call our primary solution, “telemanagement”. We differentiate ourselves from brokers by staying 100% involved from start to finish and on a daily basis with each outsourced telemarketing program. Typically, the role of the broker is to evaluate the client requirements and recommend one or more companies that could be a […]
QCS Adds CECP Certs to TCPA Compliance Practice
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).
Quality Contact Solutions and Upcoming Conferences
Quality Contact Solutions | AA-ISP Inside Sales Leadership Summit Come and join Quality Contact Solutions at the world’s largest gathering of Inside Sales Leaders! The 7th Annual AA-ISP Inside Sales Leadership Summit on April 21st and 22nd will be held at the Hyatt Regency O’Hare. The Quality Contact Solutions team is sponsoring, exhibiting and speaking […]
Existing Customer Cross-Sell Campaigns = Sales Success!
What better way to create trust with your customers than to find them additional products, services, and solutions with the potential to further suit their needs?
B2B Telemarketing Sales Teams Succeed with Goal Setting and Communication
At QCS, our B2B Telemarketing Sales teams have been laser focused on setting goals and communicating those goals throughout the organization. Goal setting and effective communication breed success. In fact, one of the main differences between a successful company and an unsuccessful company is the ability to communicate effectively throughout its own organization. At QCS, […]
Key Advantages
What is a Key Advantage? By definition, it is a core competitive advantage.