Outsourced Telemarketing: Data Collection Best Practices
Capturing data during a telemarketing call seems pretty straight forward. The telemarketing agent simply types in what the customer says.
Telemarketing Quality Assurance: Lessons Learned
Here are the top 5 things to consider when creating quality assurance processes for any telemarketing program, whether its B2B telemarketing or B2C telemarketing.
Fix Your B2B Telemarketing Sales Program When Your Results are Down
So, your B2B Telemarketing Sales program is on the decline and is no longer producing the results that it once was. Why? There are obviously many variables and factors that a manager can dive into to begin to diagnose where the problem areas lie. I guarantee you; from the sales professionals on the phones to […]
B2B Telemarketing Course from the DMA
If you are looking for a quick way to brush up on your outbound telemarketing knowledge, look no further. Quality Contact Solutions’ pros Nathan Teahon and Angela Garfinkel recently collaborated with the education team at the Direct Marketing Association to create a new course titled: “Teleservices”. We know, pretty original, right? In a nutshell the […]
Top 5 Metrics for Inbound Telemarketing Services
So there I was coffee in hand ready to take on the day like every other day that week. As I walk into the office I am immediately struck (like a brick to the face) with the sounds of chaos and I suddenly realize, this is not going to be your ordinary day. The phones […]
Compensation Plans for Sales Agents
The world of outsourced telemarketing and B2B telemarketing has changed drastically over the last 15 years. The day to day world of a sales agent is different now as well, and is there any doubt that it has only gotten more difficult as time goes on? So, why do so many B2B telemarketing call centers […]
Why an At-Home Model Works for Outsourced Telemarketing
At Quality Contact Solutions we’ve found that complex business to business sales programs often get higher return on investment (ROI) in an At-Home model.
Showing Appreciation Goes a Long Way in Outsourced Telemarketing
Some people think we’re crazy. Let’s face it, outsourced telemarketing can be a brutal business to be in. In fact, from our clients to our employees, the stress is often palpable, even on the best of days. Why is outsourced telemarketing so difficult? We think it’s because there are so many variables that are difficult […]
Quality Contact Solutions is a PCI Level 1 Call Center
Be assured that your credit card data is more secure from theft, breach, or general mishandling.
Use B2C Outsourced Call Centers As Part Of Your Sales Strategy
Outbound B2C telemarketing can be costly and difficult. You need time, a dedicated sales team large enough to suit your needs, the right technology, and highly trained management and supervision. Many organizations have turned to B2C outsourced call centers to successfully reach their B2C sales goals in an efficient, cost-effective way. Save Resources, Cut B2C […]