Quality Contact Solutions is a PCI Level 1 Call Center
Be assured that your credit card data is more secure from theft, breach, or general mishandling.
Use B2C Outsourced Call Centers As Part Of Your Sales Strategy
Outbound B2C telemarketing can be costly and difficult. You need time, a dedicated sales team large enough to suit your needs, the right technology, and highly trained management and supervision. Many organizations have turned to B2C outsourced call centers to successfully reach their B2C sales goals in an efficient, cost-effective way. Save Resources, Cut B2C […]
Existing Customer Cross-Sell Campaigns = Sales Success!
What better way to create trust with your customers than to find them additional products, services, and solutions with the potential to further suit their needs?
Increased Outbound Telemarketing Answer Rates
Using Local Caller ID services in outbound telemarketing has proven successful for increasing answer rates in the call center.
Defining the Right Goals
AJ Windle, Senior Operations Manager at Quality Contact Solutions is featured in the October 2013 Connections magazine. Read his article about key fundamentals to think about when defining the right goals for your B2B Telemarketing Sales campaign or other programs in your call center: “The Super Bowl, an NBA title, the Stanley Cup: These are all examples […]
Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Quality Contact Solutions is featured in the September 2013 Connections Magazine. Read his article about best practices that should be used when implementation a new program with an outsourced call center. Article Intro Here are a few questions that you should ask yourself before you get […]
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]
Maximizing Results for Outbound Telemarketing
By AJ Windle John Quincy Adams once said “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish”. I think the reality in this quote speaks to the fact that challenges in this industry are not in moderation, with every program comes new challenges and with every venture come new obstacles. […]
Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]
What is Telemanagement?
Angela Garfinkel featured author in Connections Magazine with “What is Telemanagement?” By Angela Garfinkel Telemanagement is a term that describes the practice of managing inbound or outbound telemarketing programs for clients that outsource them to one or more external service providers. Typically the telemanagement function is performed by an external third party that has 100% […]