QCS Appoints Director of Marketing and Product Development
March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development. “We’re thrilled to announce this […]
Outbound Marketing Glossary of Terms
Not knowing the industry the way that we do, we wanted to provide an Outbound Marketing Glossary of Terms so that anyone can learn to speak the speak!
How to Create Inbound Telemarketing Incentives That Work
Managing Inbound incentives for Telemarketing Services can be pretty easy if you what drives your team.
Telemarketing Services Clients: Winning Every Day!
By A.J. Windle, Sr. Operations Manager for Quality Contact Solutions Over the years I have had the opportunity to work with a variety of outsourced telemarketing clients. These experiences have allowed me to work with an unprecedented mix of personalities and that experience is worth more than its weight in gold. Working with different people, personalities […]
You Should Choose QCS As Your Outsourced Telemarketing Vendor
QCS = Value. Quality. Urgency. Service. Achieving Goals. Being positive. Conducting worthwhile work. Easy to work with.
Outsourced Telemarketing: Considerations for When to Use
by Angela Garfinkel, President and Founder of Quality Contact Solutions There are many considerations for determining whether your telemarketing services program would be best conducted internally in an in-house teleservices call center or with an outsourced telemarketing provider. There are many factors that should be considered as well as cost considerations for in-house vs outsourced.
Outbound Marketing Quality Monitoring Tools
Is your company’s quality call monitoring all about the Quality Assurance (QA) form? Did the representative use a rebuttal? Check. Did the representative offer features and benefits? Check. Did the representative upsell/cross-sell? Check. Many outbound marketing companies use the QA form to simply check off the boxes, but effective call monitoring consists of much more […]
The QCS Story: How We Redefined Telemarketing Services
By Angela Garfinkel, President When I was a student at the University of Nebraska-Kearney (Lopers, not Huskers!), my advisor told me that people with professional skills were needed in this hot new industry: telemarketing. While it was a very short-lived program in the late 80’s, I’m one of the few — the proud — the […]
The Secret to Retaining Your Best Telemarketing Services Sales Reps
Any good Telemarketing Services agency needs and wants agents that are professional and experts at the product they are selling.
Dean Garfinkel Receives PACE Fulcrum Award for Leadership
Aurora, Nebraska, USA – April 20, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, Co-Owner of Quality Contact Solutions (QCS), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida last week. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, […]