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Dean Garfinkel Receives PACE Fulcrum Award for Leadership

PACE 2016

Aurora, Nebraska, USA – April 20, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, Co-Owner of Quality Contact Solutions (QCS), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida last week. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service.

PACE is a non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, including contact centers, email, chat, social media, web and text. Their global membership allows members to view and connect with what is happening worldwide regarding customer engagement strategies. PACE holds an Annual Summit as well as National Convention & Expo to provide tools and networking opportunities for professionals in the Customer Engagement industry.

“Mr. Garfinkel’s outstanding, leadership as Treasurer of the National Board of Directors, as well as his leadership in the Customer Engagement industry and dedication to making PACE a strong leader in the industry made him the ideal candidate for this award,” according to Chris Haerich, Senior Vice President of PACE.

Mr. Garfinkel is a well-known expert within the telecommunications and teleservices industries, and has more than 30 years experience in a wide-range of technologies, including TDM, SS7, IP, WIFI and Wireless, Caller ID and Do Not Call compliance, and specializes in value-added solution development. He is the inventor of TeleBlock®, a patented call routing system, which is a national telecom standard sold by telecom giants like AT&T, Verizon, Century Link and Windstream. He is the Co-Owner and Chief Operating Officer of QCS, a leader in B2B call center solutions and telemarketing services.

QCS was well-represented at this year’s PACE convention. Kelsey Olsen, Director of Enhanced Telecom Services for QCS, was nominated for the Customer Count Customer Engagement Professional (CEP) Award. Also in attendance on behalf of QCS was Angela Garfinkel, Co-Owner and President of the company, and one of the founding members of the PACE Central Chapter.

For more information, please contact Angela Garfinkel, Quality Contact Solutions,
at (516) 656-5118 or

About Quality Contact Solutions
Quality Contact Solutions (QCS) is the largest outsourced B2B telemarketing vendor resource in the PACE membership. QCS owners, Dean & Angela Garfinkel, along with a large team of professionals ensure every client program achieves the established goals on a daily, weekly and monthly basis. QCS is an industry leader with both inbound and outbound telemarketing clients, specializing in telesales, inside sales, existing customer cross-sell, lead generation, sales lead qualification, and appointment setting. In addition to being a PCI Level 1 vendor, the QCS team boasts a deep bench of telemarketing compliance experts, including two Consumer Engagement Compliance Professionals (CECP).


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