By A.J. Windle, Director of Client Engagement
Born and raised in the heartland of Nebraska, Quality Contact Solutions (QCS) stands out from other telemarketing companies. QCS has provided outsource telemarketing solutions for over 13 years. Our proven track record of success has allowed us to expand our footprint throughout the United States, growing each year in size and services offered.
There are a lot of telemarketing companies out in the marketplace. Our goal is to make telemarketing simple. We work with our clients to own the process, so they don’t have too. That means we build it, we call it, we manage it, we report on it, and we make it successful. As our services and locations throughout the US have expanded, we have maintained the ability to supply expert agents specially trained in the various type of calls our clients need. From inbound to outbound, text, chat, or email, we are capable of handling it all.
There are many reasons why clients choose to work with QCS instead of other outsource telemarketing companies. Here are just a few of those reasons.
Our Team of Experts
Over the past 13 years, QCS has built a team of telemarketing experts with specific expertise in various disciplines of the telemarketing industry. These experts have skills that include performance analytics, telemarketing compliance, quality assurance, scriptwriting, technology creation/implementation, data analysis, customized report building, telecom, and operational strategy to just name a few.
The expansive knowledge and diverse skill sets allow our organization to solve problems for our clients in ways other organizations just can’t do. It is essential to QCS that we have a well-rounded team filled with individuals of various skillsets, to ensure a strong collaboration to enable the success of our clients.
Our Big Ideas
At QCS, we believe in pushing telemarketing programs from Good to Great. The only way this happens is through big ideas and excellent execution. The “next big idea” is a concept that we started many years ago that challenges the team to think creatively, to solve current and potential problems, and move the performance needle in an upward direction for our clients leaving complacency in the background.
Each month everyone on our team, from representative to the highest level manager, is encouraged to submit the “next big idea” that can positively impact a specific client or create a company-wide change for the better. These ideas are reviewed by senior leadership and presented to our clients. We execute the top plans. We get excited by rewarding the winner each month with a cool prize as we know that it helps keep feeding future innovation.
From lead generation concepts, lead segmentation strategies, technology developments, and data analysis that has generated hundreds of thousands of dollars in revenue, these ideas and innovations are what set us apart from other telemarketing companies.
Our Culture Is Different From Other Telemarketing Companies
If you haven’t figured it out yet, QCS has built a culture that breeds success. Our team hates losing more than we love winning, which creates an environment that is motivated to drive performance and make sure our clients are successful.
We know that if we don’t succeed, we won’t work. In an industry where there is a lot of competition with limited resources, our QCS team is hungry to be successful. Our clients feel that hunger through our communication, innovation, and passion for results.
Our Tailored Call Center Options
If you’ve ever looked for telemarketing companies before you know that while they claim to do everything, most of them are particularly strong in 1 or 2 things. For some, its inbound customer service, for others, is B2B sales; others may be IVR, and some hold a strong point in B2C telecommunications. It’s easy to find a call center. The hard part is finding a call center that are real experts in the services that you need to provide to your business and customers.
Clients work with QCS because we have diversity in call center expertise. We have 15+ locations throughout the United States, and each of those centers specializes in different types of services. This call center expertise allows us to pair the right resources for each of our clients.
We don’t believe in fitting a square peg into a round hole. With a diversified workforce, we can put experienced experts on specific programs quickly. Additionally, our multiple locations allow us to scale for clients faster and more successfully than many other telemarketing providers in the industry right now.
Alright, I know what you’re thinking, sure all the above are great; however, nothing matters more at the end of the day than results. To be quite frank, you are right! Our QCS team takes pride in working smart and working hard to drive the very best results every single day.
98% of our clients say they would recommend QCS to a friend or colleague. Recommendations and referrals don’t happen when you are losing; they happen when you are winning. They occur when you provide solutions to problems, excellent customer service, and hit your goals. If I sound like I’m tooting our horn, it’s because I am (toot, toot).
I have worked with many telemarketing companies throughout the years and can say that Quality Contact Solutions focuses on clients with a passion that is unwavering and persistent.
If you’re looking for an experienced team that is innovative, hungry, diverse, and driven to succeed, give us a call at 1-800-963-2889 and press 1 for sales. Or, email me at [email protected]. We’d love to help!
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A.J. Windle is the Director of Client Engagement of Quality Contact Solutions. A.J. is responsible for translating client visions into telemarketing reality. He works closely with the operations team ensuring every client program is successful on a daily basis, including achieving the Key Performance Indicators (KPIs) that matter most. With a deep call center operations background, A.J. is a hands-on leader and has built his career on creating win-win relationships for his clients and QCS. A.J. knows that great leaders find a way to make sure their team wins. A.J can be reached at [email protected] or 516-656-5106.