How to Ensure TCPA Consent for Outbound Telemarketing

By Angela Garfinkel, President

Author note: This article is focused on Prior Express Written Consent (PEWC) and what is required by the TCPA for placing compliant outbound telemarketing calls to wireless or VoIP phone numbers.

Background

Outbound Telemarketing checkmark in a man's handThe Federal Communications Commission (FCC) issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry. With the Ruling, the FCC determined that system that has the capacity to store or dial numbers automatically is considered an Automated Telephone Dialing System (ATDS). Long-story short, outbound marketers must clearly understand if they have Prior Express Consent (PEC) or Prior Express Written Consent (PEWC) with the leads in their marketing list prior to placing outbound phone calls. Continue reading

Coaching for Improved Outbound Telemarketing Performance

By Marcia Jenkins, Senior Operations Manager

Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the same issues, then a key question to ask may be, “are you a good coach?”. Here are some easy ways to implement suggestions that are guaranteed to improve the quality of your coaching with your team.

Be Positive!

outbound telemarekting and a woman writing on a chart the ways to be successfulWhen thinking back to coaches you have come in contact with over the years or coaches you see in professional sports, you probably have a positive connotation. The good coaches inspire a team and individuals to work or play to their potential. Good coaches are positive! Continue reading

Create the Perfect Inbound Telemarketing Services Report

By Melissa Hinrichs is Director of Client Services

Inbound marketing services written on a chalkboardInbound telemarketing services is defined as a campaign or program where a company receives inbound calls which are generated by a variety of different channels, including digital marketing, TV ads, newspaper ads, flyers, mail, etc.

With inbound telemarketing services, it is critical to have a good handle on call volumes and your company’s handling of those calls. If you’re like most companies, you’re spending significant money to get the phone to ring. Don’t waste that money by mis-managing the inbound team.

As an outsourced telemarketing services firm, we help many clients with answering their inbound 8XX numbers, handling chat sessions, and answering emails. All of these contacts are lumped into “Inbound telemarketing services” for the purposes of this article. Continue reading

Results are Best with Telemarketing Services Experience

By Nathan Teahon, Vice President

We are all only as good as our team. At Quality Contact Solutions, we are extremely lucky to have the best team in the world. One component of our team is the Operations team. In a nutshell, the operations team is responsible for outsourced telemarketing services management. Continue reading

Telemarketing Services and Non-ATDS Dialing Best Practice

By A.J. Windle, Director of Operations

Telemarketing-Services-with-Compliance-Concet-using-iconsIts been two years since the FCC issued its Declaratory Ruling, clarifying the Telephone Consumer Protection Act and the definition of an Automatic Telephone Dialing System (ATDS). With this rule clarification, the Federal Communications Commission (FCC) made it clear that all outbound telemarketers must use a Non-ATDS to place outbound marketing calls to wireless phone numbers (unless they have Prior Express Written Consent-PEWC). In those two years, as an industry we’ve developed a few options for companies that are risk averse when it comes to calling their customers or prospects on a wireless phone number.

Quality Contact Solutions developed a compliant non-ATDS solution two years ago and we continue to use that same solution today. In addition, we have developed an additional solution that many call centers and telephone sales professionals use. It is called “The Compliance Phone”. This service is sold by our sister company, Quality Voice and Data. Before I jump into why this is a great solution for many telemarketing services organizations, I would like to take a step back and Set the Stage if you will about why having a Non-ATDS Phone system is so important. Continue reading