Rev Up Your Outbound Marketing Dialing Strategies

by A.J. Windle, Director of Operations

Man waving checkered FlagOutbound Marketing is a performance driven channel and everyone is working to pull the right levers to maximize results. Think of it like a NASCAR race, just like there are hundreds of cars vying for the winning position there are hundreds of Outsourced Telemarketing firms looking to produce the highest results. So if everyone has a car with an engine and every Outsourced Telemarketing firm can make outbound phone calls then what separates the competition? It’s management, technology, dialing strategies and the levers each team pulls to maximize results. Quality Contact Solutions is a highly specialized Outbound Marketing firm that has a tremendous amount of management experience and knows exactly what levers to pull to increase results on each client program. Let’s take a look at some dialing strategies that will help your organization rev up your outbound marketing engine. Continue reading

Outbound Marketing Programs Perform Better in the U.S.

by Nathan Teahon, Vice President

Outbound-marketing-man-wearing-a-headsetThroughout the years, the debate on offshoring telemarketing services has always flamed hot. The trend of offshoring itself has ebbed and flowed substantially over the last 15 years. Obviously, the main argument for offshoring is the price point. If you can get your campaign completed at a third of the cost, why wouldn’t that be attractive? Now, every program is different and has its own set of requirements, and everyone has to weigh the pros and cons in every situation. However, when it comes to outbound marketing, utilizing U.S. based call centers will almost always provide a better ROI, even if the upfront cost is higher. Continue reading

Outbound Marketing Managed Outsource Provider

By Nathan Teahon, Vice President

Outbound marketing Poduction Process graphWhat is the role of a managed outsource provider? There are a lot of pieces to the puzzle that make up that answer. I have always said that we manage the work from A to Z and then I explain what that entails. However, it is also important to note that managing the work is very different from micromanaging the work. If we were in a position that we had to micromanage a campaign to make it work, then the value that we bring has been diluted. If I had to sum it up into one phrase, I think it would be the following: Continue reading

Conducting Outbound Marketing for Utilities is Worthwhile Work

Light Bulb with Filament Forming a HouseBy Heather Dubas, Senior Operations Manager

The main reason that Quality Contact Solutions exists is because the world is driven by sales. If you think about it, each one of us is involved in some sort of sales transaction every day. We are either purchasing something for immediate satisfaction or we are using something, like electricity, which we will end up making a payment on at some point in time. It is never-ending! Because of this sales driven world, QCS exists… and we’ve been in business for 10 years! We are moving forward, as strong as ever, because we only conduct worthwhile work. Our clients are the best around, especially our electric and gas utilities clients that offer value-added additional products and services to their customers. Continue reading

A PCI Certified Level 1 Call Center will better protect your customer’s data

by Rich Hamilton,  Director of Marketing & Product Development

Technolgy with securityYou’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a PCI Certified Level 1 Call Center will be able to best protect your customer data as opposed to a call center that is not PCI Certified Level 1. Continue reading