Marcia manages our QCS At-Home team and is an absolute sales management machine.
Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center function.
Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople.
It’s said that the heart and soul of most companies is their Inbound Contact Solutions operation.
At Quality Contact Solutions we have seven core values that guide how we behave. One of the most important of those core values is Conducting Worthwhile Work.
Busy season can be vastly different from one business to the next.
Learn about the four primary areas that associations must be aware of and comply with.
The best telemarketing companies understand the niche they serve and deliver it.
Clients love to hear the same voices, week after week, on their campaigns knowing that they get better with each day of calling.
Learn the top factors to consider when evaluating if a telemarketing company is the right size for your client or program.
Over the last 10 years telemarketing companies have started to include chat, text and email in their communication strategy.
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.
Depending on the industry and the type of product or service, it can take 7 to 20 touches before a prospect will buy from your company.
Many executives and managers overlook the importance of the time investment when they are developing the plan.
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