Increased Member Engagement With Increased Renewals
To ensure successful membership renewal telemarketing calls, there are a few key points to consider.
Companies Looking for Call Center Services: Look At This
If you are one of the thousands of companies looking for call center services on a daily basis, look no further.
Ways to increase agent productivity to offset call center pricing.
We all want to get a good ROI so how do we offset the cost of the call center? The front-line agents can make or break your investment in telemarketing efforts, so how can you be sure the center handling your client base are going to help your business? Here are a few ways to keep call center pricing down, so you […]
Staff Utilization: Finding the Right Balance
Let’s talk about what staff utilization means and why it’s an important KPI.
Inbound call center outsourcing advantages
Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?
Call quality monitoring best practices: Making the case for collaboration
In this article, you’ll learn basics of the best in class call monitoring techniques.
Inbound telemarketing supervisor profile
The most challenging aspect of handling incoming calls is that you never know what the next call with require.
Attributes of a Successful Contact Solutions Supervisor
There are three primary attributes that a successful Contact Solutions Supervisor embodies on a daily basis.
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored…
Successful Outsource Telemarketing Using Call Blending
One of the best tools an outsource telemarketing or contact center manager has is the blended seat.