Outsourced Telemarketing QA

It is essential to provide exceptional quality with all customer interactions. One of the best ways to uphold your brand’s reputation is to ensure excellence through consistency in customer-facing interactions. Sales conversations, customer service, and technical support discussions should be reviewed to make sure the standards are being met while providing a superior customer experience.

Quality Contact Solutions is your trusted partner. We are committed to designing an outsourced telemarketing quality assurance program that evaluates the attributes that best supports your overall success.

We provide outsourced telemarketing QA to make sure that your front lines are representing your products and services accurately, addressing concerns as appropriate and are consistently meeting or exceeding your customers’ expectations.

Benefits of outsourced telemarketing quality assurance:

1. Reduces customer turn over
2. Drives customer retention
3. Easily identify key attributes of successful team members
4. Identify key strengths and weaknesses in customer interactions allowing to tailor training opportunities.
5. Consistency in the quality assurance experience
6. Keep your business compliant with business or industry standards
7. Gain meaningful insights from customers

    

Successful QA programs are best with consistency. Let the team of seasoned professionals at Quality Contact Solutions support the ongoing need for your outsourced telemarketing QA requirements.