Quality Assurance Consulting

quality assurance consultingWhether you’re working to improve your telemarketing quality assurance program, build a new program from the ground up, or move towards an outsourced quality assurance model, let the team of experts at Quality Contact Solutions put our experience to work for you.

Our Telemarketing QA Consulting practice includes a team of seasoned call center consultants with real hands-on, real-world experience with establishing and running world-class quality assurance programs.

Each telemarketing QA consulting client is provided with best practices and recommendations for a model that best suits the individual telemarketing call center.  Our proprietary Quality Monitoring Tool is leveraged to provide metrics that diagnose and document key weaknesses in your telemarketing call center.  With our experience and proven methodology, we can spend a few hours working with you to transform your quality monitoring program into a certified model of success.

Quality Contact Solutions will help craft a vision in a quality assurance program/process tailored to your business that addresses achieving specific outcomes.

Whether you need advice or guidance in setting up your quality assurance organization, maximizing the effectiveness from your current activity, or you want to investigate how you best measure performance objectively to drive customer engagement, our team of quality assurance consultants will help.

We apply our expertise in industry knowledge paired with our proprietary monitoring system to help design a process to provide insights that enable you to give effective feedback through coaching.

Why Quality Contact Solutions for quality assurance consulting?

Our proven process-driven approach delivers the results you’re looking for. Our years of experience allow us to quickly identify changes that get your business back on track or help create a new program from the ground up.

Quality Contact Solutions offers quality assurance consulting and expert advice on the entire process from start to finish including compliance. Looking to increase organizational revenues, grow customer loyalty or identify performance opportunities? Let the quality assurance consulting experts at Quality Contact Solutions help.