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Consulting & Outsourced
Telemarketing QA

At QCS we specialize in 3 different specific types of call center consulting:

  • Call center operations and sales effectiveness
  • Call center compliance, including TCPA compliance
  • Outsourced call center quality assurance

Contact Center Consulting Firm

With call center services it's all about getting results. Results are a product of hard work and know-how. Our call center consulting professionals can help you with the know-how to ensure the best results possible.

Telemarketing Compliance

Telemarketing and call center services operate in a high regulated marketplace. Call center management professionals must ensure they have the facts when it comes to compliance.

Outsourced Telemarketing QA

Our team acts as an extension of your team to listen and evaluate - and to provide actual, actionable feedback that will ensure compliance and quality that meets and exceeds your requirements.

Do you need a QA outsourcing company?

There are any number of reasons to engage with a QA outsourcing company including, but not limited to:

  • Identifying if outsourcing your call center operation is an option
  • Evaluating sales effectiveness
  • Evaluating sales enablement and tools utilized by the team to increase sales results
  • Identifying future growth strategies
  • Identifying key opportunities to be more efficient
  • Evaluating how current operations impact customer satisfaction
  • Evaluating customer experience
  • Identifying omni-channel opportunities

Whatever your reasons for looking to partner with a call center consultant, you’ve come to the right place.

Choose a QA outsourcing company with deep experience

As call center experts, we can quickly and cost effectively help you solve your most challenging problems. As industry experts, we know the telemarketing and call center regulations and how they apply to your business.

Angela Garfinkel, President, leads the call center consulting team of experts. She has 30 years of industry experience, including running a multi-site BPO call center in the Midwest to starting Quality Contact Solutions in 2007. Angela is Customer Engagement Professional Certified (CECP) and is an SRO auditor for the Professional Association for Customer Engagement.

Dean Garfinkel, Chief Operating Officer, provides valuable expertise in call center compliance and telemarketing compliance issues. He is the inventor of Teleblock which was sold to Gryphon Networks. Dean is an omnichannel call center technology expert. Dean advises our call center consulting clientele on how to leverage existing technology and implement new technology to drive call center efficiencies and sales enablement initiatives.

Not sure if you’re getting the best results from your telemarketing vendor?  Give our sales team a call today: 866-963-2889 to learn how your organization can benefit from a team of dedicated telemarketing professionals.

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