3 Reasons to Use the Text Channel in the Call Center
Why to text-enable your company’s main business number, your customer service phone number, and your customer service and sales team’s DIDs.
Why Outsourced Telemarketing With Owner-Operators Is Best
One of the longest conversations I have with people outside of our organization is how our business model works.
B2B Healthcare Telemarketing Services Best Practices
How to verify your Telemarketing partner is experienced with outsourcing sales calls in the healthcare vertical.
Quality is Most Important in Membership Remarketing
Not many people can make phone calls for 8 hours a day, 5 days a week and stay happy and content.
The 7 Habits of Highly Effective Telemarketing Services Managers
The 7 Habits of Highly Effective People summary.
Association Membership Retention Programs
One area of concern for all associations is the security of their data and the security of the payment information.
Telemarketing Agency for Membership Retention Calls
What I’ve learned after working with many different associations and their membership retention teams is that membership retention calls are most successful when they are part of a disciplined program.
Best Compensation Models for the Outsourced Call Center
When utilizing outsourced call centers, there are many variables to consider when entrusting someone with your telemarketing campaign.
Successful training in membership renewals telemarketing
First and foremost, front line call center agents like to put a face with the name of the client
Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.