7 Ways to Thrive Working from Home as a Call Center Agent
We’ve compiled seven tips to help you succeed working from home.
Call Center STIR/SHAKEN Authentication: Are Your Calls Signed with Full Attestation (A)?
This is why the STIR/SHAKEN framework is important and how it impacts call centers.
5 Ways Call Center Services Can Positively Influence Customer Experience
Call centers can impact customer experience by doing these 5 things.
Call quality monitoring best practices: Making the case for collaboration
In this article, you’ll learn basics of the best in class call monitoring techniques.
Call Monitoring: The Case for Quality over Quantity
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
How to Write an Outbound Telemarketing Script
You’ve acquired a list of prospects to call, and you know what you want the outcome of those calls to be. Now you need a script…
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored…
Quality is Most Important in Membership Remarketing
Not many people can make phone calls for 8 hours a day, 5 days a week and stay happy and content.
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
How to Find an Inbound Telemarketing Services Call Center
Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky.