Existing Customer Cross-Sell Campaigns = Sales Success!
What better way to create trust with your customers than to find them additional products, services, and solutions with the potential to further suit their needs?
Key Advantages
What is a Key Advantage? By definition, it is a core competitive advantage.
Defining the Right Goals
AJ Windle, Senior Operations Manager at Quality Contact Solutions is featured in the October 2013 Connections magazine. Read his article about key fundamentals to think about when defining the right goals for your B2B Telemarketing Sales campaign or other programs in your call center: “The Super Bowl, an NBA title, the Stanley Cup: These are all examples […]
Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Quality Contact Solutions is featured in the September 2013 Connections Magazine. Read his article about best practices that should be used when implementation a new program with an outsourced call center. Article Intro Here are a few questions that you should ask yourself before you get […]
Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]