How to Have Fun in Inbound and Outbound Telemarketing
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.
Are Nonprofits & Associations Exempt from the DNC List?
By Rich Hamilton, Director of Marketing & Product Development Throughout the course of my time here at Quality Contact Solutions, whether it is helping to set up a telemarketing program for a client or auditing a call center for telemarketing compliance to federal and state laws, I have observed that there is some confusion about […]
QCS Appoints Director of Marketing and Product Development
March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development. “We’re thrilled to announce this […]
Your Most Important KPIs for your Outbound Campaign
One of the best things about outbound telemarketing is that everything can be measured.
Top 5 KPI’s to watch with Inbound Telemarketing Services
Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy, just answer calls and service the customer.
Telemarketing Still in the FCC and FTC Crosshairs: PACE Recap
By Angela Garfinkel, President and Founder of Quality Contact Solutions The 2016 PACE TCPA Summit was business as usual for most of the 300+ attendees. Special guest speakers included Mark Stone from the Federal Communications Commission, Lois Greisman from the Federal Trade Commission and Tucker Carlson, Fox News Co-Host. In addition, a host of legal […]
Helpful Motivators for Virtual Telemarketing Services
When managed correctly, a virtual call center offers significant advantages over brick and mortar outsourced telemarketing organizations.
A Third Party Can Maximize Outbound Telemarketing Results
Using a third party organization will increase your outsourced telemarketing program performance nine times out of 10.
5 Reasons Telemarketing Services Are Best in the U.S.
By Nathan Teahon, Vice President of Operations Most trends tend to go in ebbs and flows. I’ve been in the Telemarketing Services industry for more than 15 years, and I have observed that offshoring has morphed from a dirty term to being the trendiest thing everyone was doing, and back again. You know what? Offshoring […]
How to Get Quality Appointments Using Telemarketing Services
By AJ Windle, Senior Operations Manager What would you say if I told you “You can have endless appointments at your disposal”? What would you do if I told you “You will get so many appointments, you will need to consider hiring more staff”? Would you read my article if I said “all the answers […]