Worthwhile Work = Success at Telemarketing Agencies
At Quality Contact Solutions we have seven core values that guide how we behave. One of the most important of those core values is Conducting Worthwhile Work.
Outbound Call Center and Telemarketing TCPA Case Update
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
Best Compensation Models for the Outsourced Call Center
When utilizing outsourced call centers, there are many variables to consider when entrusting someone with your telemarketing campaign.
Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Successful Outbound Call Center Project Management
The one thing that should remain consistent from one project to the next is your utmost attention to detail.
Winning With Great Existing Customer Cross Sells
The best telemarketing companies are in a constant whirlwind, adapting to the market and over-coming new challenges.
B2C Telemarketing: Avoid State Do Not Call Violations
Today there are 13 states that have their own state-specific Do Not Call registries which are maintained separately from the National Do Not Call list.
Organized in Outsourced Telemarketing Services
By Angela Garfinkel, President One of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it […]
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]