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Telemarketing Agency for Membership Retention Calls

diet and exercise

What I’ve learned after working with many different associations and their membership retention teams is that membership retention calls are most successful when they are part of a disciplined program.

Telemarketing Services Management Explained

By Heather Dubas, Senior Operations Manager What is Telemarketing Services Management? I get asked this question a lot. I’ll typically answer by saying that working in telemarketing management requires me to wear lots of hats. I’ll go on to say, As an Operations Manager in telemarketing services, we are the main contact between the client […]

List Segmentation for Outbound Marketing

outbound marketing

Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.

B2B Telemarketing Course from the DMA

If you are looking for a quick way to brush up on your outbound telemarketing knowledge, look no further.  Quality Contact Solutions’ pros Nathan Teahon and Angela Garfinkel recently collaborated with the education team at the Direct Marketing Association to create a new course titled:  “Teleservices”.  We know, pretty original, right?  In a nutshell the […]