Helpful Motivators for Virtual Telemarketing Services
When managed correctly, a virtual call center offers significant advantages over brick and mortar outsourced telemarketing organizations.
5 Reasons Telemarketing Services Are Best in the U.S.
By Nathan Teahon, Vice President of Operations Most trends tend to go in ebbs and flows. I’ve been in the Telemarketing Services industry for more than 15 years, and I have observed that offshoring has morphed from a dirty term to being the trendiest thing everyone was doing, and back again. You know what? Offshoring […]
Call for Telemarketing Vendors: QCS Opens Vendor RFI Opportunity
By Nathan Teahon, VP of Operations If you have read any of my articles in the past regarding telemarketing vendor selection, you might be familiar with my mantra that Call Centers are just like people. Each and every one has their own sets of strengths and weaknesses. Some are great at inbound customer service, others […]
List Segmentation for Outbound Marketing
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.
Telemarketing Services Defined
By Nathan Teahon, V.P. of Operations Telemarketing services programs can be categorized into several different types. Let’s start with Lead Generation and Lead Qualification. Many organizations find that Lead Generation / Lead Qualification are a successful and efficient practice that aids in qualifying prospects or potential buyers for specific products or services. Often times, this […]
B2B Telemarketing Incentives
By Nathan Teahon, V.P. of Operations I have been in call centers where there is a floor of B2B Telemarketing agents, and it is quiet as a mouse. There is no supervisor working the floor, encouraging the team, or pushing them to hit a goal. Even worse, there is no goal even visible to anyone […]
Telemarketing Vendor Selection: Finding a B2B Call Center
The things that are most important when finding a B2B call center.
B2B Telemarketing Course from the DMA
If you are looking for a quick way to brush up on your outbound telemarketing knowledge, look no further. Quality Contact Solutions’ pros Nathan Teahon and Angela Garfinkel recently collaborated with the education team at the Direct Marketing Association to create a new course titled: “Teleservices”. We know, pretty original, right? In a nutshell the […]
How to Select Inbound Call Center Vendors
By Nathan Teahon, Director of Operations One of the more nuanced categories of outsourced telemarketing is “Inbound Call Center Vendor Selection”. If your company decides to use outsourced telemarketing, selecting the best inbound call center for your company can be daunting. There are so many call centers out there. What should you consider to ensure […]
Meet Our Experts
Quality-oriented, positive, optimistic, ambitious, dedicated, fun…. these are just some of the words that describe the culture at Quality Contact Solutions. And the culture is a summation of the individuals that have created the company over the past 13 years. ANGELA GARFINKEL Angela Garfinkel is the founder of Quality Contact Solutions. In addition to nearly […]