Top Call Center Outsourcing Expert: Kelli Barabasz

By A.J. Windle, Director of Client Engagement

Kelli BarabaszAt QCS we have high expectations for our call center outsourcing experts. In fact, all team members must have 3 qualities: Hungry, Humble and Smart. “The Ideal Team Player” by Patrick Lencioni explains why these qualities make the best team players. In short, hungry means working hard and pushing yourself to accomplish more. Humble means showing respect for other team members and understanding how your role fits into the larger team. Smart means being aware of how others see you and how-to best work with co-workers and clients. It is like emotional intelligence.

Meet Kelli Barabasz. Kelli Barabasz is a call center outsourcing expert and has the trifecta of team qualities. She is hungry, humble and smart. Prior to recently joining the QCS team, Kelli spent more than 20 years honing her workforce management, report design, training design and people resource management skills. Kelli’s call center outsourcing experience includes Inbound and Outbound call center operations management and client services.

Here’s a bit more about what makes Kelli such a great team player:

Kelli is a hungry call center outsourcing team member

Kelli has an unrelenting passion for success in everything that she does. Her personal drive is never ending, and she puts in the work to make sure that all client programs operate with the highest level of quality and success. Her background in Operations and Client Services makes her an invaluable asset to the team.

Kelli is a humble call center outsourcing team member

If you’re new to call center outsourcing, Kelli is an expert that you want to work with. Kelli knows the call center industry like the back of her hand however she isn’t afraid to take her time making sure our clients are well-versed in the industry themselves. She explains the “why” behind every move we make so that each and every one of our clients can play a pivotal role in the decision-making process.

Kelli is a smart call center outsourcing team member

Not only is Kelli extremely intelligent, she has the ability to connect with people on another level. Her emotional intelligence allows her to understand team members and get results in a call center outsourcing program through personal buy-in. This quality increases long-term performance consistencies across her programs while also reducing attrition.

Kelli – kudos for your excellent work. We love working with Kelli and so do her clients!

If you’re looking for a team that is Humble, Hungry, Smart and will work hard to hit your call center outsourcing goals, give us a call at 1-866-963-2889 and press 1 for sales. Or email me at [email protected]. We’d love to help!

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A.J. Windle is the Director of Client Engagement at Quality Contact Solutions. A.J. is responsible for ensuring innovation and key initiatives are accomplished for each QCS client on an ongoing basis. A.J.’s deep background in call center management, including training, operations management, and his recent role as Director of Operations for QCS, is skillfully leveraged to produce better results for each client’s outsourced call center budget dollar. A.J. is a hands-on leader and he loves to win! A.J can be reached at [email protected] or 516-656-5106.