The Telemarketing Center “End Game”

By A.J. Windle, Director of Client Engagement

How to assemble the perfect “Avenger” worthy Team

Telemarketing CenterI’m a huge Superhero fan. While that maybe a “little” nerdy, when it comes to creating the perfect team, I’m telling you, “The Avengers” are on to something. If you want to assemble the perfect telemarketing center team, I’ll share with you my Avenger Method.

I often hear people say “I wish I could clone you” to a strong member of the team. While it might be good to clone certain aspects of that team player, a truly Avenger-worthy telemarketing center management team is well rounded and has balanced strengths across the team. Look at the Avengers:

Captain America

Steve Rogers aka “Captain America” is a leader amongst men. He operates with integrity in everything that he does, and he demands the same from his team. He is one whose persistence knows no end and he will do what is right for the betterment of his team, even if that is dangerous for himself.

Every great telemarketing center management team has a Captain America.

Thor

Thor is the God of Thunder. His strength is beyond measure, and he travels to the many realms bringing an invaluable level of experience and knowledge to his team’s success.

Find a person who has vast knowledge of what you are trying to accomplish (like Thor) and listen to their ideas. Oh, and if they can shoot lightning from a huge Hammer, then that’s a bonus!

Iron Man

Tony Stark aka “Iron Man” is a technology guru. He is a man-made superhero who can literally solve any problem using science and technology. He is a little over the top, crazy sarcastic but at the end of the day has a level of innovation that gets his team what they need.

The best telemarketing centers are experts when it comes to leveraging technology. Everyone needs a Tony Stark, who can either harness the power or technology or use their innovation to create the technology to accomplish client goals.

The Hulk

Bruce Banner aka “The Hulk” is utter power. The “Hulk” can’t be tamed and is absolutely fearless when it comes to fighting the largest and most dominating villains. His team often turns to him when there seems to be an impossible feat in front of them.

In the day to day of running a telemarketing center, your team will face many challenges that seem impossible to overcome. Your courage will be challenged and adding a “Hulk” to the team, one who can stare those most fearful challenges in the face and run towards them will definitely come in handy.

Black Widow

Natalia Romanova aka “Black Widow” is an expert tactician. She is a strategic leader and everything she does has a plan and purpose to successfully accomplish her mission. She is a master of her craft and an expert with various weapons that make her an unstoppable force. While tough on the outside this character has a heart of gold and will do anything to help her team.

Successful telemarketing center teams need this person. You will need someone who is an expert at their craft, who has mastery over every tool in the telemarketing tool box, who strategically puts together both short and long term plans that will drive your business into a successful future and who will do all of these things with unfailing care for their team members.

Spider Man

Peter Parker aka “Spider Man”, is green around the ears when it comes to the Avengers, however this character has some very unique qualities. His spider sense lets him know when danger is on the way. In other words, he sees through the fog and can view the bigger picture before it happens. He is also a learner and isn’t afraid to admit he is young, new and take advice from his team so he can be the best he can be. Everyone needs a character on their telemarketing center management team like this.

And to keep your team aligned, it helps to have shared values like hungry, humble and smart. Add in some love of learning and a desire to win and you’ve got an Avenger-worthy team.

QCS has worked hard to put together an Avenger Level team and if you’re looking for your “End Game” telemarketing center then give us a call at 1-866-963-2889 and press 1 for sales. Or email me at [email protected]. We’d love to help!

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A.J. Windle is the Director of Client Engagement at Quality Contact Solutions. A.J. is responsible for ensuring innovation and key initiatives are accomplished for each QCS client on an ongoing basis. A.J.’s deep background in call center management, including training, operations management, and his recent role as Director of Operations for QCS, is skillfully leveraged to produce better results for each client’s outsourced call center budget dollar. A.J. is a hands-on leader and he loves to win! A.J can be reached at [email protected] or 516-656-5106.