Telemarketing Solutions Employee Spotlight: Steve Small, VP of IS

By Megan Hottman, Vice President of Marketing

Steve SmallIt can be challenging at times for organizations to find candidates for a position that are a good culture fit, have excellent leadership skills and who have vision, can drive and support initiatives for their respective departments and company. Quality Contact Solutions is fortunate to have a fantastic team of leaders that come with extensive experience in the telemarketing solutions industry. One of those leaders is Steve Small. While he has had a short tenure of just 6 months with Quality Contact Solutions, he has over 21 years of experience in the telemarketing solutions industry.

In his role of Vice President of Information Services, Steve (a.k.a. “The Data Guy”) has been instrumental in developing our Tableau infrastructure that is used as a self-service reporting tool for clients as well as internal operational reporting. He has also helped build standardized and automated processes for lead and file imports from customers, return data files and makes sure all of the data is clean along the way. Steve also manages a team of telemarketing solutions IT professionals that are responsible for processing lead files, QA’s data from our clients and owner operators, generates files and reports for our clients and internal operations team. This is just a fraction of what happens behind the scenes when it comes to what Steve and his team are responsible for.

Q & A with Steve

What’s been the favorite part of your time with QCS so far?

The People. As soon as I joined, I was immediately welcomed. I feel privileged to be part of such an experienced team and to work with leaders who appreciate my contributions and the contributions of the overall team. My team is always willing to take on new challenges and requests. The leadership at QCS has such a deep understanding of the telemarketing solutions industry, our clients, and knows what it takes for our company to be successful.

What motivates you to get up and go to work each day?

It is very satisfying to build something new and make someone’s job easier…a client, an operations manager or another QCS team member. It’s great to know that I can save people hours of daily work by building a report that they can digest in 25 minutes

What is something you’ve learned in the last 30 days?

telemarketing servicesWhen I started with QCS, I had just a little bit of experience with building reports in the Tableau reporting tool. In the last several months, I’ve become an expert very quickly! I am learning new tricks and features every day to enhance reports that have already been built. I take that knowledge and apply it to building new and better reports as I learn.

I can speak for everyone at Quality Contact Solutions when I say that we all really enjoy working with Steve. His expertise and contributions to our team and company have been invaluable!

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Megan Hottman is the Vice President of Marketing for Quality Contact Solutions. Megan’s experience includes working as an outbound telemarketing director for a Fortune 100 company for many years. Megan has been both a client and an employee of QCS, so she knows first-hand the quality, productivity and passion the team brings to work on a daily basis. You can reach Megan at [email protected] or 516-656-5120.