AURORA, NE & ATLANTA, GA – Quality Contact Solutions, Inc. (QCS), a leading call center solutions and telemanagement provider, announced today that its operation is certified as Level 1 PCI DSS compliant. The organization recently underwent a stringent audit by CompliancePoint, an independent Quality Security Assessor (QSA) to ensure that it meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage.
The PCI Data Security Standard (PCI DSS) is the most rigorous industry-recognized payment-card security standard available globally. The PCI DSS Security Standard is designed to minimize the exposure of credit card data to risk of fraud or compromise. Although the PCI standard is more commonly associated with merchant activities, call centers that capture sensitive data must also follow stringent security protocols before their operations can be deemed safe for capturing consumer information.
“We’re excited to add PCI DSS compliance to our call center operations portfolio,” says Angela Garfinkel, QCS President. “Clients can count on our team to capture credit card information in a secure and efficient manner – in both our internal at-home call center and with our subcontracted call centers. We would like to acknowledge CompliancePoint’s guidance for helping our company achieve this milestone.”
“QCS’s achievement of v2.0 standard PCI DSS recognizes adherence to rigid standards of protecting consumer information and ensuring strict process and policy enforcement,” states Jerry Wyble, Vice President and General Manager of CompliancePoint’s Information Security practice group. “As a PossibleNOW company, CompliancePoint leverages extensive experience regarding the needs of the call center industry.”
About Quality Contact Solutions
Quality Contact Solutions (QCS) provides business to business Telemarketing and Call Center Solutions. QCS helps companies get more contacts and increase the quality of their contacts. QCS leverages telemanagement, consulting, regulatory guidance and technology solutions to help companies make the most of their contact center dollars.
QCS’s experience includes inbound, outbound, txt and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per contact. The QCS value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity. Industry veterans Dean and Angela Garfinkel bring more than 50 years of experience to their clients.
CompliancePoint, a PossibleNOW company, is headquartered in Duluth, Georgia. CompliancePoint’s Information Security Compliance practice group provides consulting, audit and training services on business privacy and data security issues including PCI Certification, HIPAA assessments, FISMA, ISO 27001, and third party information security risk assessments. Products include information Compliance Automation Portal, cloud compliance solutions, and information security training.
The CompliancePoint Information Security staff hold numerous IT & Security credentials including Certified Information Systems Security Professional (CISSP), Certified HIPAA Professional (CHP), PCI Qualified Security Assessor (QSA), Payment Application PCI Qualified Security Assessor (PA-QSA), Certified FISMA Compliance Practitioner (CFCP), Certified Information Security Manager (CISM), Certified Secure Software Lifecycle Professional, and certified TG-3 auditors. Visit CompliancePoint’s website.
Quality Contact Solutions CompliancePoint
Angela Garfinkel Beverly Oscherwitz
(402) 210-2692, ext 201 (770) 255-1034