QCS Expands At-Home Call Center Operations

Aurora, Nebraska – Angela Morris, President of Quality Contact Solutions (“QCS”) is pleased to announce the expansion of QCS At Home, the work-from-home call center solution. “Answering the local communities’ call regarding the closing of two call centers in Nebraska, we had the unique opportunity to hire some very experienced business to business telephone sales professionals expanding our At Home team. These professionals will continue to conduct business for some of the same clients they have worked with for years,” stated Nathan Teahon, Director of Operations for Quality Contact Solutions.  “It has been a win-win-win solution for the employees, the local community and the clients” added Teahon.

QCS At Home was formed in the spring of 2010 to expand QCS Telemanagement’s capabilities for program development and testing by creating an At Home environment staffed with true veteran professions.  “We found many new client programs required a high degree of hands-on program development and incubation before being migrated to one of QCS partners via our Telemanagement model.  “QCS At Home has exceeded all of our internal expectations as the ultimate “test-bed” for program creation, testing and refinement. Creating the perfect program is like painting a masterpiece. These at home professionals are true artisans’ and together with our operations and client managers we are able to outperform our competitors by re-defining campaign creation,” stated Morris. 

QCS’s proprietary technology solutions have been key to the success of the at-home model.  The at-home management team has all the same capabilities that any brick and mortar call center manager would have, including the capability of real-time call monitoring, real-time computer/screen viewing, real-time reporting as well as historical archiving of events and call recordings.  All training is conducted using web enabled learning sessions.