When your business decides to use B2B telemarketing services, it’s essential to scope out the different service providers and review what each one has to offer. Not all call centers are the same. Technology, management, and knowledge look different from vendor to vendor.
Here are three crucial tips for choosing the best provider to support your business.
B2B Telemarketing Services Providers Need to Have:
Knowledge of the Telemarketing Industry
The service provider you choose should understand the entire scope of the telemarketing industry. This includes knowing federal and state telemarketing guidelines and call time restrictions to the “Do Not Call’ policies and understanding the best dialing strategies to achieve your goals.
A benefit with a B2B telemarketing services partner is that you’re able to take the worry out of your hands. You don’t have to try and understand the entire market, because you can rely on the experts you are hiring to support your business.
Data & Reporting
It’s essential that a B2B telemarketing services provider can provide you with both meaningful reports and accurate data. The reports you receive will give you a breakdown of your key performance indicators, or KPIs, so you can determine how successful your program is doing.
Reports guide both you and your B2B outsourced partner. It’s a quick and accurate way to know if your program is heading in the right direction or not.
Don’t be fooled by providers that like to show super complex reports. It’s great knowing they have the capability of being able to create them, but your reports should be simple and easy to read. You don’t want to get lost in the weeds. This can take you away from focusing on the main parts that help you make daily decisions and provide insight into campaign performance.
Along with the reports, you want to make sure the partner can provide meaningful data like sales, demographic updates, etc. You may think you don’t need the details because you can see the summary results on the report. However, the data can become vital for future sales and marketing campaigns.
Understanding how customers and prospects respond allows you to target each group and approach them another way.
Expertise in Telemarketing Campaigns
It’s best to have a B2B telemarketing services provider who understands running B2B campaigns specifically. Business-to-business is different than a business-to-consumer campaign.
A good B2B outsourced provider has a staff that understands how to make a B2B campaign successful based on the type of business they’re contacting. They know how to make a script successful by navigating the front office gatekeepers to speak with the decision-maker. The vital piece is that dials aren’t being made fruitlessly. Great B2B telemarketing service providers don’t waste opportunities.
Something else to keep in mind is the importance of working with a provider that you feel you can trust and that understands how to help make your business successful.
Choosing a B2B Telemarketing Provider: What to Consider
There’s a lot to think about when looking for the right B2B telemarketing services provider. At the end of the day, use these three tips and help take some of that guesswork out of your decision.
Remember they should be the “experts” so you can focus on other aspects of your company. A good provider that understands the telemarketing industry, can provide meaningful data and reporting, and has experience running B2B campaigns will be better equipped to support your business and help you achieve your goals.
Lastly, don’t forget to do your research, ask the right questions, and select a provider that aligns with your business needs and objectives.
Quality Contact Solutions is proud to be a part of the AnswerNet family. To see our full suite of services, click the button below. If you would like to get in touch with our team, give us a call at 1 (866) 963-2889 or submit a request for a customized price quote here.
Melissa Hinrichs is the Director of Client Services for Quality Contact Solutions, an AnswerNet Company. Melissa leads a talented team that ensures client data and reports are delivered on time and without errors. With more than 20 years of database management and reporting experience, Melissa loves helping her clients make better business decisions by providing them with relevant data and reports on a daily basis.