How to Select Inbound Call Center Vendors
By Nathan Teahon, Director of Operations One of the more nuanced categories of outsourced telemarketing is “Inbound Call Center Vendor Selection”. If your company decides to use outsourced telemarketing, selecting the best inbound call center for your company can be daunting. There are so many call centers out there. What should you consider to ensure […]
QCS Compliance Consulting Pro Recommends the CECP Program
As a company, compliance consulting is an integral part of ensuring our outsourced telemarketing solutions are meeting all requirements.
Showing Appreciation Goes a Long Way in Outsourced Telemarketing
Some people think we’re crazy. Let’s face it, outsourced telemarketing can be a brutal business to be in. In fact, from our clients to our employees, the stress is often palpable, even on the best of days. Why is outsourced telemarketing so difficult? We think it’s because there are so many variables that are difficult […]
QCS Adds CECP Certs to TCPA Compliance Practice
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).
TCPA Risks in Outsourced Telemarketing
By Angela Garfinkel, President, Quality Contact Solutions If you missed the PACE TCPA Washington Summit in Washington DC, September 27-29, you missed the opportunity to hear from the best legal minds in the call center and outsourced telemarketing industry. While the summit was focused on the fallout of the Federal Communications Commissions’ Telephone Consumer Protection […]
Woman Owned B2B Outsourced Telemarketing Firm
October 7, 2015 (Aurora, NE)
WBENC’s national standard of certification includes a third party in-depth review of the business and site inspection.
Quality Contact Solutions is a PCI Level 1 Call Center
Be assured that your credit card data is more secure from theft, breach, or general mishandling.
Angela Garfinkel Earns PACE CECP Compliance Certification
September 16, 2015 (Aurora, NE)
Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).
TCPA FCC Declaratory Ruling
On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling, which became effective immediately upon release, was approved by a 3-2 vote during last month’s highly contentious public meeting. As part of the Ruling, the FCC: Expanded the definition of “automatic […]
Is Your Organization Bulletproof?
Join Angela Garfinkel, President of Quality Contact Solutions this Thursday, April 2nd for the PACE Central Chapter Event in Omaha, NE. Learn from best-selling author Tim D. Keck, on how to create a team that consistently exceeds expectations using his Go Bulletproof framework. This is a great time to network with local professionals and connect […]