Is your team struggling to hit its goals? Are your team members overwhelmed? Do you have trouble hiring and retaining employees? If you answered “yes” to any of these questions, you’re not alone. However, there is a solution…hire a call center!
The number of people quitting their jobs in the U.S. has been historically high since the COVID-19 pandemic and subsequent Great Resignation. As a result, the workforce is full of overwhelmed employees with the inability to hit company goals.
If you haven’t already considered outsourcing your call center, do yourself a favor and invest in an early holiday gift, the gift of research. It’s incredible what a little research can do to help you find the right call center to support your business objectives.
In the spirit of the holiday season, here’s a little tune you’re likely familiar with that will help explain why you should hire a call center like Quality Contact Solutions.
A Call Center is a Gift That Keeps On Giving
On the twelfth day of calling, my call center gave to me:
12 Leaders Clapping!
11 Goals a’ Hitting!
10 Closers Closing!
9 Prospects a’ Plenty!
8 Teams a’ Scaling!
7 Techs a’ Coding!
6 Reports Reporting!
5 STRESS-FREE DAYS!!!!
4 New-Ideas!
3 Huge Sales!
2 Q.A. Forms!, and
An Ama-zing QCS Team!!!!!!!
Now that you’ll be whistling this tune all day (you’re welcome), let’s dive into the 12 reasons you should hire a call center and how it will help.
12 Reasons to Hire a Call Center
1. Increase Quality Control
A good call center partner will provide a team of quality assurance managers solely dedicated to making sure all your customer interactions are top-notch.
2. Increase Coverage Hours
Call centers have the staff and technology to run 24/7/365. These additional coverage hours can help you reduce backlogs in customer issues, chats, and emails.
3. Improve Data Analytics
Call centers invest heavily in data analytics and reporting. With never-before-seen data points and trends, many clients can make informed decisions to increase productivity, save money, and change processes.
4. Increased Pipeline
Salespeople hate prospecting, but they love closing deals. Outsourced call centers are a great resource when you want to fill your sales team’s funnel quickly with highly qualified leads.
5. Reduce Costs
When you hire a call center, you can eliminate a lot of business costs such as facility expenses, overhead, benefits, and technology licensing to name a few.
6. Scale
Call centers provide the ability to scale quickly. For example, a partner with many call center locations allows you to grow your team quickly and efficiently. In addition, these locations build a champion vs. challenger atmosphere that fosters healthy competition and increased results.
7. Free Up Bandwidth
The inability to hire and retain employees has left the current workforce with additional duties overwhelming them. This extra workload takes away time from important tasks that generate revenue and can create burnout.
Hiring a call center to handle these additional tasks will allow your team to focus on high-priority items that will positively impact your business.
8. Improving Customer Experience
Experienced and trained call center agents know how to handle the most complex customer service issues. Rely on their expertise to improve your customer experience and engagement.
9. Test New Initiatives
Call centers are great for testing new business concepts and offers with customers.
10. Increased Feedback
Outsourced call centers are great for gathering immediate feedback from your customers. Because phone calls have a more personal touch, customers are quick to offer their feedback to make informed business decisions on change.
11. Hit Your Goals
Call centers are goal-driven. Whether it’s filling the sales pipeline for your team, increasing market share, sales, or customer engagement, call centers exist to help clients meet their goals.
12. Reduce Stress
Filling employee gaps, testing new initiatives, lightening the workload on your employees, increasing revenue, and hitting your goals are just some of the fantastic and rewarding benefits that call centers provide.
Use this checklist to hire a call center to reduce your stress now and throughout the new year.
Call Center, BPO, and Telemarketing Solutions for Your Company
Quality Contact Solutions is proud to be a part of the AnswerNet family. To see our full suite of services, click the button below. If you would like to get in touch with our team, give us a call at 1 (866) 963-2889 or submit a request for a customized price quote here.
A.J. Windle is the Director of Client Engagement at Quality Contact Solutions, an AnswerNet Company. A.J. is responsible for ensuring innovation and key initiatives are accomplished for each client on an ongoing basis. A.J.’s deep background in call center management, including training, operations management, and his recent role as Director of Operations is skillfully leveraged to produce better results for each client’s outsourced call center budget dollar. A.J. is a hands-on leader and he loves to win! He can be reached at aj.windle@qualitycontactsolutions.com or 516-656-5106.
