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Recent Blog Posts
Telemarketing Agency for Membership Retention Calls
What I’ve learned after working with many different associations and their membership retention teams is that membership retention calls are most successful when they are part of a disciplined program.
Call Center Monitoring Checklist: Brief is Best
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Best Compensation Models for the Outsourced Call Center
When utilizing outsourced call centers, there are many variables to consider when entrusting someone with your telemarketing campaign.
Successful training in membership renewals telemarketing
First and foremost, front line call center agents like to put a face with the name of the client
Contact Management Services Employee Engagement Tips
Making sure your employees are engaged is important but something we all struggle with.
Staff Planning for Contact Management Services
To maximize efficiencies and to provide good customer service look to your historical call volume, chat volume and email volume
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Successful Outbound Call Center Project Management
The one thing that should remain consistent from one project to the next is your utmost attention to detail.
Winning With Great Existing Customer Cross Sells
The best telemarketing companies are in a constant whirlwind, adapting to the market and over-coming new challenges.
B2C Telemarketing: Avoid State Do Not Call Violations
Today there are 13 states that have their own state-specific Do Not Call registries which are maintained separately from the National Do Not Call list.
QCS Named Top Outbound Service Provider by Clutch
Quality Contact Solutions (QCS) was recognized as a leading outbound services provider.
Call Center Outsourcing Vendors: Best Rep Attributes
The best outbound telemarketing sales reps are persistent.
Membership Renewals Telemarketing Pays Dividends
In today’s day and age, we are all looking for more convenience, less hassles, affordability, less time spent on mundane tasks, and increasing productivity by automating what we can, in our lives.
How to be Positive in Outsourced Telemarketing Services
Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours.
