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Recent Blog Posts
Staff Utilization: Finding the Right Balance
Let’s talk about what staff utilization means and why it’s an important KPI.
Inbound call center outsourcing advantages
Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?
10 ways to use an outbound telemarketing partner
Here are 10 ways our customers have used the outbound telemarketing services of Quality Contact Solutions.
Advantages of a U.S. Based Telemarketing Call Center
Choosing a telemarketing call center located in the United States has several clear advantages.
Top 6 Reasons to use technical support call center outsourcing
It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle.
Telemarketing Services Mississippi Compliance Update
The State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act.
When Looking for Call Center Options – Look at QCS
The first time that I met A.J. (about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options.
Top Call Center Outsourcing Expert: Kelli Barabasz
All QCS team members must have 3 qualities: Hungry, Humble and Smart.
Outbound Telemarketing is not Dead
Outbound telemarketing is an untapped resource that should be used more.
Contact Center Management: What’s in a Role?
One thing that separates the good organizations from the best organizations is how they run their contact center.
Indiana Telemarketer Registration Update
The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019.
Call quality monitoring best practices: Making the case for collaboration
In this article, you’ll learn basics of the best in class call monitoring techniques.
Call Monitoring: The Case for Quality over Quantity
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
Outbound and inbound call center manager’s formula for worthwhile work
From the perspective of a manager on why she enjoys her work.