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Recent Blog Posts
Successful Outsource Telemarketing Using Call Blending
One of the best tools an outsource telemarketing or contact center manager has is the blended seat.
Membership Renewals: How to Combat Procrastination
In this article you’ll find the top reasons that members procrastinate with their membership renewals.
3 Reasons to Use the Text Channel in the Call Center
Why to text-enable your company’s main business number, your customer service phone number, and your customer service and sales team’s DIDs.
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors.
Minimum Technology for Inbound Call Center Vendors
It is crucial for every inbound call center to have an excellent inbound dashboard.
Robocalls are Risky: Today’s Compliance Consulting Tip
Many associations and trade organizations use robocalls (automated calls without live agents) to blast messages to their potential attendees and members in advance of a trade show or conference.
Do You Need a 24×7 Contact Center Vendor?
Fact: A 24×7 contact center vendor solution increases your cost of doing business.
Outbound Call Center and Telemarketing TCPA Case Update
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
Why Outsourced Telemarketing With Owner-Operators Is Best
One of the longest conversations I have with people outside of our organization is how our business model works.
B2B Healthcare Telemarketing Services Best Practices
How to verify your Telemarketing partner is experienced with outsourcing sales calls in the healthcare vertical.
Quality is Most Important in Membership Remarketing
Not many people can make phone calls for 8 hours a day, 5 days a week and stay happy and content.
Third Party Call Center Selection – Inbound Focus
While customers don’t see their face, they are the face of your business when the customer is calling in.
The 7 Habits of Highly Effective Telemarketing Services Managers
The 7 Habits of Highly Effective People summary.
Association Membership Retention Programs
One area of concern for all associations is the security of their data and the security of the payment information.