How to Fix Your Outbound Marketing Program
By Nathan Teahon, Vice President So, you’re a Telemarketing Services manager overseeing an outbound marketing campaign. This campaign has proven successful in the past. Unfortunately, results are dropping. In the world of outsourced telemarketing, that just isn’t going to work. This needs to be fixed. However, you can’t fix anything until you diagnose what is […]
How to Create Inbound Telemarketing Incentives That Work
Managing Inbound incentives for Telemarketing Services can be pretty easy if you what drives your team.
Telemarketing Services Clients: Winning Every Day!
By A.J. Windle, Sr. Operations Manager for Quality Contact Solutions Over the years I have had the opportunity to work with a variety of outsourced telemarketing clients. These experiences have allowed me to work with an unprecedented mix of personalities and that experience is worth more than its weight in gold. Working with different people, personalities […]
Your Most Important KPIs for your Outbound Campaign
One of the best things about outbound telemarketing is that everything can be measured.
Reasons to Blend Inbound and Outbound Telemarketing Services
It’s hard to believe that in a world with ever expanding technology that there are still many organizations that keep inbound and outbound calls segregated.
Quality Monitoring Guidelines for Telemarketing Services
Learn the primary Do’s and Don’ts for Quality Monitoring.
Top 5 KPI’s to watch with Inbound Telemarketing Services
Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy, just answer calls and service the customer.
Telemarketing Services Success Starts with Key Vendors
Outsourced telemarketing can be a treacherous endeavor if you don’t have the right partners.
You Should Choose QCS As Your Outsourced Telemarketing Vendor
QCS = Value. Quality. Urgency. Service. Achieving Goals. Being positive. Conducting worthwhile work. Easy to work with.
Outsourced Telemarketing: Considerations for When to Use
by Angela Garfinkel, President and Founder of Quality Contact Solutions There are many considerations for determining whether your telemarketing services program would be best conducted internally in an in-house teleservices call center or with an outsourced telemarketing provider. There are many factors that should be considered as well as cost considerations for in-house vs outsourced.