How to Get Quality Appointments Using Telemarketing Services
By AJ Windle, Senior Operations Manager What would you say if I told you “You can have endless appointments at your disposal”? What would you do if I told you “You will get so many appointments, you will need to consider hiring more staff”? Would you read my article if I said “all the answers […]
QCS Ensures Telemarketing Programs Get Ongoing Training
Having a training process to onboard new employees is a necessity, but ongoing training can be even more critical.
How to Use Telemarketing Services to Increase Tradeshow Attendance
QCS recently had an outsourced telemarketing opportunity to do just that for one of our clients and it proved to be very successful!
5 Best Practices For Selecting An Outbound Marketing Vendor
By AJ Windle, Senior Operations Manager Outbound Marketing Vendor Selection for B2B telemarketing can be difficult. Where do I start? Which center is the best? How will I ensure I am getting the best results? While there is no perfect formula, let’s take a look at some of these best practices to help point you […]
Call for Telemarketing Vendors: QCS Opens Vendor RFI Opportunity
By Nathan Teahon, VP of Operations If you have read any of my articles in the past regarding telemarketing vendor selection, you might be familiar with my mantra that Call Centers are just like people. Each and every one has their own sets of strengths and weaknesses. Some are great at inbound customer service, others […]
List Segmentation for Outbound Marketing
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.
Outbound Marketing Wireless Success Story
By Heather Dubas, Operations Manager Imagine that sinking feeling you get when you see the alerts and hear the warning sirens that bad weather is approaching. Those of you in the Midwest particularly will know what I am talking about. You realize a storm is heading right for you, and you worry, and try to […]
Telemarketing Services: How to Measure ROI
Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on a telemarketing services program.
QCS Announces Sponsorship at Upcoming PACE Orlando Convention
Quality Contact Solutions (QCS) is proud to sponsor the upcoming PACE Convention in Orlando, FL April 3-5, 2016. PACE is an acronym for Professional Association for Customer Engagement. QCS has been an active member for nearly 10 years. QCS owners, Dean & Angela Garfinkel, have been active PACE supporters for 15+ years. Dean currently serves […]
Effectively Leveraging Telemarketing Services to Qualify Leads
Generating qualified sales leads is challenging. One common method of generating sales leads is cold calling a purchased prospect list