Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Quality Contact Solutions is featured in the September 2013 Connections Magazine. Read his article about best practices that should be used when implementation a new program with an outsourced call center. Article Intro Here are a few questions that you should ask yourself before you get […]
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]
Maximizing Results for Outbound Telemarketing
By AJ Windle John Quincy Adams once said “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish”. I think the reality in this quote speaks to the fact that challenges in this industry are not in moderation, with every program comes new challenges and with every venture come new obstacles. […]
QCS Expands At-Home Call Center Operations
May 19, 2011 (Aurora, NE)
Angela Morris, President of QCS, is pleased to announce the expansion of QCS At Home.
Making Lead Generation Work
By: Nathan Teahon A good lead qualification program can be a great thing for an organization. More specifically, a good lead qualification program can be a sales person’s best friend. If done right, it can provide a lot of good leads for them to pursue, and almost as importantly, save them a lot of time […]
B2B Telemarketing Motivational Ideas That Work
B2B Telemarketing Motivational Ideas That Work Visit Avcomm Solutions, Inc and read a great article about B2B Telemarketing Motivational Ideas That Work that was written by Quality Contact Solutions President, Angela Garfinkel.
QCS Launches At-Home Contact Center Solution
Quality Contact Solutions’ President, Angela Morris announced that her firm has launched a new division, “QCS At Home Inc.”
Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]