Ensure a 5 Star Inbound Call Center Outsourcing Experience
Many executives and managers overlook the importance of the time investment when they are developing the plan.
Do You Need a 24×7 Contact Center Vendor?
Fact: A 24×7 contact center vendor solution increases your cost of doing business.
Third Party Call Center Selection – Inbound Focus
While customers don’t see their face, they are the face of your business when the customer is calling in.
Call Center Monitoring Checklist: Brief is Best
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Contact Management Services Employee Engagement Tips
Making sure your employees are engaged is important but something we all struggle with.
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Telemarketing Services Management Explained
By Heather Dubas, Senior Operations Manager What is Telemarketing Services Management? I get asked this question a lot. I’ll typically answer by saying that working in telemarketing management requires me to wear lots of hats. I’ll go on to say, As an Operations Manager in telemarketing services, we are the main contact between the client […]
Reasons to Blend Inbound and Outbound Telemarketing Services
It’s hard to believe that in a world with ever expanding technology that there are still many organizations that keep inbound and outbound calls segregated.
Top 5 KPI’s to watch with Inbound Telemarketing Services
Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy, just answer calls and service the customer.
How to Select Inbound Call Center Vendors
By Nathan Teahon, Director of Operations One of the more nuanced categories of outsourced telemarketing is “Inbound Call Center Vendor Selection”. If your company decides to use outsourced telemarketing, selecting the best inbound call center for your company can be daunting. There are so many call centers out there. What should you consider to ensure […]