Best Compensation Models for the Outsourced Call Center
When utilizing outsourced call centers, there are many variables to consider when entrusting someone with your telemarketing campaign.
Contact Management Services Employee Engagement Tips
Making sure your employees are engaged is important but something we all struggle with.
Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Successful Outbound Call Center Project Management
The one thing that should remain consistent from one project to the next is your utmost attention to detail.
QCS Named Top Outbound Service Provider by Clutch
Quality Contact Solutions (QCS) was recognized as a leading outbound services provider.
Call Center Outsourcing Vendors: Best Rep Attributes
The best outbound telemarketing sales reps are persistent.
How to be Positive in Outsourced Telemarketing Services
Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours.
Organized in Outsourced Telemarketing Services
By Angela Garfinkel, President One of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it […]
Current Trends In Contact Center Design
Angela Garfinkel, President of Quality Contact Solutions was recently interviewed by Oren Smilansky about contact center design.