QCS Compliance Consulting Pro Recommends the CECP Program
As a company, compliance consulting is an integral part of ensuring our outsourced telemarketing solutions are meeting all requirements.
QCS Adds CECP Certs to TCPA Compliance Practice
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).
Quality Contact Solutions is a PCI Level 1 Call Center
Be assured that your credit card data is more secure from theft, breach, or general mishandling.
Angela Garfinkel Earns PACE CECP Compliance Certification
September 16, 2015 (Aurora, NE)
Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).
TCPA FCC Declaratory Ruling
On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling, which became effective immediately upon release, was approved by a 3-2 vote during last month’s highly contentious public meeting. As part of the Ruling, the FCC: Expanded the definition of “automatic […]
Is Your Organization Bulletproof?
Join Angela Garfinkel, President of Quality Contact Solutions this Thursday, April 2nd for the PACE Central Chapter Event in Omaha, NE. Learn from best-selling author Tim D. Keck, on how to create a team that consistently exceeds expectations using his Go Bulletproof framework. This is a great time to network with local professionals and connect […]
Defining the Right Goals
AJ Windle, Senior Operations Manager at Quality Contact Solutions is featured in the October 2013 Connections magazine. Read his article about key fundamentals to think about when defining the right goals for your B2B Telemarketing Sales campaign or other programs in your call center: “The Super Bowl, an NBA title, the Stanley Cup: These are all examples […]
Outsourcing to an Outsourcer
Nathan Teahon, QCS Director of Operations Espouses Benefits of Using a Telemanagement Company to Manage Inbound and Outbound Telemarketing Programs Working in telemanagement for me has been a very gratifying experience. I also believe that it has been a very gratifying experience both for our clients and the call center partners that we work with. […]
Top Ten Tweaks for Peak Success
Angela Morris, QCS President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to evaluate what is working and what needs to be changed. Typical call center organizations […]